Best Western Seminole Inn & Suites — Hotel in Seminole

My friend and I booked a room here about a month in advance. She booked through triple A with a chime card. We walked in and the front desk woman (Joyce) was on the phone. She didn’t acknowledge us for maybe 10 minutes and then she said I’m in the middle of something, I’ll be with you shortly. Then a random man walked up, started asking her for a cab. So she tried calling a cab for him. Then looked at us and said oh I just need to know who you are. My friend walks over gives her the CC and her Id. This is really where it starts to go down hill. Joyce tells my friend that because she booked through a third party and is using a chime card she needs a 200$ cash deposit. My friend was super confused, considering this policy wasn’t disclosed when she booked the room. I walk over and ask if this is a new policy considering she’s been here before paid with the same card and didn’t have to put a deposit down. She said no, I continued to ask a few more questions. Which Joyce didn’t appreciate. She had a serious attitude problem, super unprofessional. I put down the deposit and then she wanted my id, Says she needs my id to make sure the cash is mine? That didn’t even make sense. So I pretty much said I didn’t understand what she was saying or doing. She had my friends Id in her hand . At this point I’m very annoyed and Joyce is also visibly annoyed. She then proceeded to tell us that she wasn’t going to check us in, and we couldn’t stay there. This is the only hotel in town. The nearest town is like 45 minutes away. I asked to speak With a manager , she told me She’ll be In the next day at 7am. I took her card and left. It was honestly handled so terrible. That night the card was ran through for $107. It’s pretty ridiculous. We did go in the next morning, the manager Jennifer was there. She was apologetic in saying it wasn’t handled correctly, and they normally don’t handle things this way. She also mentioned that it had been escalated to her...

Was all well and good until we tried to check in on March 3rd. The lady at the front desk during the 5 o'clock window was disrespectful enough to win an award. My mother went in and told her that she was there to check in and the room could be under 2 names, which she gave. The woman said there was nothing under those names (which wasn't true we had just finished getting ready in one of the two rooms under those names that had been checked in), so my mother, after asking the woman three times if she was sure there was nothing under those names at all, came back to the 90th birthday party we were holding to let our grandmother - who had already paid for the room - know. We come back and my grandmother gives the same lady her name and the lady at the desk informs us that there are two rooms under that name that were checked in and one that wasn't. My mother gets severe back problems when standing for too long and was in pain while this lady tried to tell us that my mother didn't ask anything about that room. Her entire attitude screamed that we were inconveniencing her when she could have easily said something along the lines of "sorry I must have misunderstood" or "sorry I must have missed that" instead of pinning the blame on us for asking a simple question she could have easily given us the answer to. We stood there arguing about it until my mother made her wrap it up enough to give us the keys so that she could rest her back. Now, to the best of my knowledge, when you search a name in the directory of a hotel computer all of the rooms come up under that name. It would have been fine if there was a simple technical error, but for that lady to be so arrogant and insulting to my family is inexcusable. Rude, disrespectful, and terrible service in a wrapped in a blue-shirted package that represents...

I was assigned to a first floor room. Unfortunately, there were black bugs everywhere (cockroaches). I smashed one, picked it up with a kleenex, and took it to the front desk. The receptionist was apologetic and I asked for a top floor room that is seldom occupied, hoping that it would be clean. It was much cleaner, but I was somewhat unnerved by the bugs crawling everywhere in the ground floor. The receptionist seemed a little shaken by the bug but didn't seem surprised. The morning of my last day, about 9:20 am, I went to the breakfast area to get a coffee and biscuit. There was a young woman scurrying around, taking the food away. I calmly waited to look at what was available and she told me that they were closing the breakfast. I replied "Okay", knowing that I wasn't "camping out" and would be in and out of the breakfast area. However, she was VERY concerned about getting it cleaned up and the food removed, even though there were several people in the dining area. If the dining area closes at 9:30 am, that would be the appropriate time to remove the items, but certainly, it's not appropriate to hurry someone out of the room and gather up food (for what reason???) before customers even begin to get a bite to eat. Actually, the food was so unappealing that the biscuit I ate was not good and the coffee had grounds in the bottom of my cup. Overall, I will opt for a different hotel in the future and would advise potential customers to either ask for a top floor room or drive a bit further. Best Western can do better than this (I travel for a living, so I know this...