Moose Inn — Hotel in Spirit Lake

Worst hotel experience of my life! Absolutely rude, condescending hotel manager. Booked online through Hotels.com. When we arrived the check-in was awful because the manager said the website didn’t charge enough for tax and proceeded to charge us extra after we had already paid room and tax online. She then said she was going to “educate” us on why we shouldn’t book online. If they don’t want online bookings, they shouldn’t contract through them. The tv in our room did not work, WiFi did not reach our room, and the blinds did not keep light out, so it is hard to sleep in the mornings. Our email confirmations and their website said that the check out was at 12, but we had staff pounding on our door at 10 am because we had missed check out. We quickly gathered our things and stopped by the office by 10:30 to make sure we wouldn’t be charged for late fees. Again the manager was rude and condescending and told us we would be charged and said we had already complained on the difference of time from the website (clearly confusing us with another upset guest). I pushed back and showed her emails that I had that said the checkout was at noon, and she said she wouldn’t charge us if we left right away. I would absolutely never stay at this location again as it is not worth dealing with the awful manager and their inconsistent practices...

We stayed for two nights after reading some other reviews. The room was very clean and spacious. I really liked how the small kitchen area was laid out, with a small refrigerator, microwave and even a kitchen sink(!)...very handy. Coffee maker with coffee provided. Our king room was also outfitted with a big leather lounge chair, perfect. The bathroom area was very good also, with a huge tiled walk-in shower. Plus: each unit has its own dedicated parking area: no worries about arriving late and having to settle for the spot way across the lot...it was right alongside the cabin. Nice. Breakfast is not included, but its only a short walk to a nice little coffee shop where we got pastries. ||(The office manager was friendly, and talkative...maybe a bit on the too-much-info side, but I enjoyed it. Another review rated the place poorly, probably based on their interaction with office staff, and I could see that for certain personality mixes that it might escalate. She went on a bit long about towel fees, etc. but for us it would never be an issue so I just listened to the warnings and went about my business. As I said, I enjoyed the interaction.)|| I would...

The setup is 7 stand alone cabins that each have two rooms in them, around a central small parking lot. Shannon is very welcoming on the phone and in person. The rooms are quite nice, having been recently renovated, as a project by the new ownership. The beds are large and very comfortable. The bathroom was also updated, floors looked new. The TV selection is limited, but they are working on that. She resolved a problem that was not caused by them or the facility, which I appreciated. Rooms were quite clean. A great thing about the layout, which you can see from the pictures, is that you can pull your car right up to the door and unload or load, then move it to the nearby parking. That was great from me, because I was on a 3 week trip and had 10 pieces of luggage and food to unload. Definitely recommend and would stay again if in the area, and as a native New Englander, it was fun to see the streets named after those states, and have Moose Inn on Maine Street, when moose are quite common in Maine. I was skiing at Schweitzer, so it was an hour, parking lot to parking lot, in good conditions, but the pricing here was worth the...