Boarders Inn & Suites by Cobblestone Hotels - Syracuse — Hotel in Syracuse

I had already stayed here and everything was fine. but last weekend we stayed and they double charged my debit card because "it was very dirty and they had to double charge". It's supposed that if you rent a room in a hotel you're not going to clean all the time you're there, it's supposed to be to rest and I JUST DID NOT like it.

Response: People, do yourself a favor, take pictures of how you leave the room, I have lived in hotels all my life and this is the 1st time that they have charged my card with this type of charge and well, they have the power to do it without notifying you. We are sure that we did not break ANYTHING and YES there was popcorn but it was not thrown everywhere as they say. But you learn from everything and I learned from this to take evidence (PICTURES) so they don't want to blame you for something you didn't do. And very apart from this. DO NOT expect a delicious breakfast. There is only cereal,...

1 star because the room and bathroom were clean. Check-in was painfully slow. Even though we had the email confirmation and prepaid, the front desk lady said she "deleted" our reservation and made us wait while she dug through binders and boxes doing who knows what. She then snapped "please!" when we asked if we could just get our room key. When it's late at night and you've been driving all day you don't want to sit around for 15 minutes waiting to get into your room. The tv didn't work and after trying a few ways to reboot it and having the front desk lady try as well, we were stuck with no tv for the night. The next morning when we asked for a discount because of the tv, the manager actually offered to comp us the room which we didn't expect, but was nice to do. Well, she never reversed the charge and when we filed a complaint with the credit card, the hotel lied and said they never agreed to comp us....

Came in late and got a room at a very reasonable rate. I may not have chosen this hotel by just driving by but the location (some what industrial) does not do this hotel justice. Upon checking in the front desk clerk, Judy was one of the nicest that I have ever encountered in a hotel. The room was extremely clean and attractive. Actually it appeared that most everything was new and very modern. When we have arrived all of the restaurants were closed and we have not eaten. Judy Was extremely helpful in finding us something to eat so late which was so much more than we have ever experienced in any other hotel that we had checked into. Our room had a microwave, refrigerator/freezer, a small eating area with table and chairs, a fully equipped kitchenette. I highly recommend this hotel to anyone who is traveling through this area. Thank you Judy for all of your help in making our stay one of...