Buena Vista Inn / Motel Delhi NY — Hotel in Town of Delhi

We reserved two rooms for our family to stay while visiting our parents in Delhi NY. All the rooms that we were given, smelled strongly of cigarette smoke. We asked for different rooms, we were told there was only one other room available, we thought it might smell a little better, but it was hard to tell because the hotel was using floral air freshener to mask the cigarette smell. Later when we returned to go to bed, we realized that this room also smelled of smoke. We noticed that there were people housed below our rooms, they were smoking outside of the rooms. During the night, the smoke smell seemed to get worse, so strong that it was burning our noses. We were having trouble breathing and having trouble trying to go to sleep. The smoke was coming through the building from the unit below, smoke was coming into our room through the walls and the exhaust vent in the bathroom. There were people making noise throughout the night from the unit underneath, playing the television at high volume. People in the room below ours, seemed to be up for most of the night, then around 4:30 in the morning, in the room underneath, a woman and man started shouting at each other.

The room interiors were old and outdated, with old windows that have been painted so much that they are difficult to open, old secondhand furnishings, wall paneling, windows and doors painted over many times, cheap laminate flooring, cheap plastic blinds. The hotel has never been fully renovated.

We heard bad things about this hotel in the past. We read that the hotel was under new management and had undergone a renovation. We were not familiar with the hotel brand OYO. We thought perhaps the hotel might have improved with new management and renovations, that it might be better than what we had heard about it. If it was worse before, this wasn't too much of an improvement. We've stayed in many hotels and this one was the worst that...

The staff was very polite and accommodated my early check in- I really appreciated that. However, the photos in the Google image search appear much more recently updated than the actual motel does in person. The reviews seemed decent so I made a reservation. One perk that I did like was that I did not have to put down a costly deposit. It was also fairly empty and peaceful. The scent of the room wasn't fantastic, but I always bring an air freshener when traveling and that seemed to help a bit. Overall, I would have given a 3 star review had the heat worked. I turned the thermostat up to 90 degrees but it would not budge from 58. And yes, I turned the fan from auto to on, and the cold setting to heat. I stayed for about 3.5 hours and nothing kicked on. I do not believe there was any heat working in that room. Maybe it was just that one room. There is a working air conditioner so it may just be more suitable to stay during the summer months. But when it's 19 degrees in Delhi in December it's tough to get comfortable with no warmth. It probably wouldn't have been so bad, but the room wasn't very well insulated. I ended up just opting to make the trek home. Thankfully, I am now comfortable and toasty. It's not a bad place to catch a quick cat nap or to rest for a bit after a long trip, but I probably won't plan on staying for a long stretch of time if I return. Thank you for accommodating my early check in, I...

I recently stayed at the Buena Vista Inn to attend a family wedding in Delhi. I rented an electric car to drive roundtrip from New York City. It was the first time I ever drove an electric car and had no knowledge of how to re-charge the car, which had to be done to drive back to the city the next day. I was unable to activate the electric car charger in the hotel parking lot after much troubleshooting. I called the customer assistance number printed on the charger several times, but no representative was available to take my calls.

James, the Buena Vista Inn owner, saw me struggling at the charger and approached to help. When he too couldn’t figure out how to activate the charger, James located a local charging station and drove with me in my car to the station to ensure I could sucessfully charge my car. Once the car began to charge at the local station, James escorted me back to the hotel on foot with the promise that he’d drive me back to the charging station in the morning. As promised, he drove me to the charging station in the morning to pick up my now fully-charged vehicle.

Had James not stepped in, I do not know how I would’ve managed. This would have been a disaster had James not gone out of his way to help me out.

If you ever stay the night in Delhi, the Buena Vista Inn is the only place you will ever receive such extraordinary customer service.

Thank you so...