Door County Property Management — Hotel in Town of Liberty Grove

Rating: -10... 1 STAR IS BEING GENEROUS, THEY DONT EVEN DESERVE THAT.

Be careful before booking with this company because what they are advertising is completely deceiving.

This is false advertising. "Host your next family reunion, friends retreat, or life milestone." COMPLETE BULLSHIT. Who has a family reunion with 10 or less people? My friend booked this to have a small (20 person) wedding, very simple, very quick, mostly for a private setting, with the woods, and lake for some nice photos. We were Not catering in food or anything like that, and 15 of the people would have only been on the property for 3-4 hours AT most. When we called to discuss and make the final payment the manager was very rude, she doesn't take any responsibility for the false advertising/description, and she only made excuses and wouldn't even attempt to come to an agreement or resolution to make the situation right. Again, less than 20 people on the property for less than 4 hours, the remainder of the weekend that was booked was for the bride and grooms honeymoon and only they were staying at the house. They weren't even having their own children stay with them, not even for one night. This advertisement essentially is implying you can have small events however only up to 10 people on the property.

When disputing the advertisement the manager said "they don't write those descriptions, the property owner does." OK great, get us in touch with the owner of the property so we can talk with them about the false advertising of the property and the circumstances of this "life event" we were planning at this property.

They had this booked for a 5 day stay, had to cancel 30 days before the reservation. The bride and groom will only get the deposit back if they rent the property for the days canceled. If they don't rent it out, the company not only lost future business from several people, but also the remaining of the rental amount we would've paid to stay there.

I hope the property owner knows this management company is losing them business and money....I mean, the reviews in general for Door County Management are not good to begin with, I guess we shouldn't have given them the benefit of the doubt and hoped for a good experience ourselves....

Door County Property Management or Rent Door County is the worst property management company I have ever come across. We rented a house called Hoffman's Up North. We had rented a house before in Gills Rock and loved the location so we decided to rent Hoffman's Up North. The house was fine - I am not blaming anything on the owner of the house. However, the cell phone service is non existent which is a serious problem. But it is really not because you can always just use wi-fi calling, right? Wrong. Not in this house because the wi-fi is practically non-existent.

I called the property management company and was told that all of their rental contract state that cell service and wi-fi service throughout Door County could be spotty. That is simply not true. I asked them to call the satellite internet provider Hughes Net to report this issue and they refused to call them.

So I called them myself. The woman I talked to at Hughes Net was super nice and she told me the internet issue was almost surely due to the fact that the homeowner had probably purchased only a basic plan and if the property rental company would notify the home owner of this and the internet plan was upgraded it would be highly likely to solve the problem.

So I went to the Rent Door County office and told the representative this and asked her to call the homeowner. I even offered to pay the cost of the upgraded plan. She refused to do so and her manager called me back and told me the same thing. No they would not call the homeowner and told me do not come into our office ever again

So that's my review. I might want to add one other thing. If you rent any house from this company you might want to bring your own toilet paper. The toilet paper they provide is the thinnest cheapest toilet paper anyone could imagine. I am sure it's the same kind you would find in a...

We rented the Log Retreat in Fish Creek from August 13-16, 2020. We rented this facility through Door County Management. We dealt with Katelyn and Bob. They were terrific. They were responsive, friendly and very accomodating.

I consider this property a "high end" property. Having said that, the structure itself is beautiful. We rented this property for a family 60th birthday, a once in a lifetime get together. The property easily accomodated all of us, comfortably. Being a "high end" property, I find it very disconcerting that you have to furnish your own toilet paper, paper towels, trash bags and disinfecting soap. This information was furnished by Door County Management ahead of the rental, so we did know before we arrived.

In addition, the handle to the microwave was broken, the wifi network and password was not correct. One of our family members needed to do work while we were there, couldn't connect and had to find a place in town to work, which wasn't easy, considering Covid19 is happening. Like I said previously, the Log retreat is beautiful. The furniture in the Great room is shabby and needs to be replaced. The basketball court was full of weeds and really is in embarrassing shape. Also, the retreat was supposed to be cleaned before we got there according to the latest CDC guidelines for Covid19. It clearly wasn't. When we arrived, we started disinfecting the kitchen, bathrooms, bedrooms and all "high touch" surfaces such as light switches, kitchen cabinet door knobs, refridgerator handles etc....our paper towels were EXTREMELY DIRTY. If ths property was cleaned according to CDC guidelines, all of these surfaces wouldn't have been so dirty.

We did have a wonderful time. I just wanted to let future renters a few situations about renting this log retreat. We are VERY HAPPY with the property management company.

Thank...