Country Inn & Suites by Radisson, Mount Morris, NY — Hotel in Town of Mount Morris

Beware – Pill Bug Infestation (Room 125)

My wife, 18-month-old and I had a one-night stay planned for July 3 while we visited some family. I called that morning to extend our stay by another night which the hotel was able to accommodate. We checked in around 11:30pm to room 125 and I brought in/setup our daughters pack-in-play in the room as she was asleep in the car. Once set, my wife brought her in and got her settled and off to sleep. I went to take a shower and noticed a pill bug in the bathroom but didn’t think much of it since it was only one. When I came out of the bathroom, my wife was crawling around the bedroom floor in a frenzy with a flashlight frantically killing more pill bugs. I knew we were in trouble….

I quickly joined my wife in killing pill bugs to try ensure they would not make it near the pack-in-play my daughter was sleeping in just feet away. We estimate we killed about 70-80 pill bugs, mainly along the molding around the room and they seemed to be coming from under the AC. My wife went down to talk to the night clerk and brought a live one in a cup so he could see. He offered to let us check out the only other empty room in the hotel so we could switch (happened to be next door – room 123). Before moving rooms, my wife checked out that room and found about 10 pill bugs and numerous remains of dead ones. Once telling me this, we made the decision for the best interest of our daughter (and because we were grossed out) that we would head home (1hr drive). By this time, it was around 1:30am. We told the night clerk and he said he completely understood and would talk to his manager in the AM as we had requested a refund for our stay. We packed our things, brought our crying daughter out to the car and as I walked out the door, there was still a steady flow of pill bugs coming out from under the A/C. As I looked back, I saw the night attendant enter the infested room.

I called on 7/7/2021 and spoke to a front desk attendant asking for a manager as the hotel had charged my credit card for a single night stay ($244 due to doubling the rate on the holiday). I was told I would get a call back on 7/8/2021 as the manager was in that day. Around 11:30am I finally got a hold of a manager (Tracy) who claimed she did not have my phone number which is why she never called, even though I provided it the day prior, at the time of booking, and its in my Radisson rewards profile. I explained the situation and once again requested a refund. She stated “the hotel found no evidence of bugs in the room” and went on to insinuate that we had somehow brought the bugs into the hotel. She also stated that it would have been different if we brought the night attendant down to look at the bugs. We never stated he could not come look at the bugs if that’s their standard policy in such a situation.

Apart from the bugs, we found little evidence that the room had really ever been sufficiently cleaned as there was dog food, pill bug carcasses, food remains and some sticky stain that smelled like vomit near the desk in the sitting room. We chose this hotel based on the decent reviews and being 1 of only 2 options in the area. However, given the lack of customer service and the disgusting room we stayed in, I would not recommend anyone to frequent this hotel. And at a minimum,...

I asked upon arrival to be put on a higher floor and explained I was there for a funeral of a close friend. I was told by the person checking me in that they were not putting people on any floor but the first. That night I had to deal with countless doors slamming and my neighbor's alarm going off multiple times over the course of an hour at 5 am, assuring that despite having driven 12 hours to get there, and having a funeral that next day, I got no rest. The next morning I saw several people walking down the steps from the second floor which means they did indeed put people on a higher floor, just not me.

The second night, after a day of travel, a night of no sleep and a funeral that day, I really was in need of a rest. Once again there were people slamming doors until well past 10pm and since our room was on the ground floor and next to parking spaces we heard all of the ruckus from outside too. Most of the noise died down around 10ish, but our neighbors in room 116, came and went several times, banging doors and starting their loud truck and sitting in it while it idled right outside our window. Around 12:30 am I finally went out and explained we were there for a funeral and asked them to please be respectful. I also told the lady at the front desk and she went and said something to them. They never started the truck again, but did proceed to continue to talk loudly and make noise outside the room when at 1:30 am I went back to the front desk and she said they had told her they were going to bed. Well, as people do, they lied, and she could have taken the time away from her personal phone call she was on to go check on them 10 or 15 minutes after the initial encounter to make sure they had complied, but she didn't. I sat in the lobby while she went to confront them again as I did not want to meet up with them in the hall, and when she came back I went to my room. I could hear them speaking loudly about how they were gonna do some worse things, but thankfully there was a person in the room with them who said it was time to call it a night as she didn't want to be kicked out.

If the original person who checked me in had just listened to my request and said yes to a room not directly next to the parking lot, on a higher floor, not near anyone else , this would not have happened. I had booked 3 nights and asked to have the third night removed because, quite frankly, sleeping in my car would have been better than...

This was one of the worst places I've ever stayed.||1st: The hotel room is painted in a neutral grey with absolutely nothing on the walls. Only a blackout shade, no curtains. The mid grey kept the room incredibly dark. The only thing with color is the only chair in the room which I sat in so could not see any color. The room is large and one half has a single vinyl couch, NOTHING else. No table, no chairs. Nothing. The overall effect is that of barren, lifeless, depressing, soulless desolation. It's not the most depressing room I've ever been in as I have been to Dachau. The blackout shade works well so you can make it darker and even worse if you so desire. I was stuck in there for almost a week.||2nd: There is a kind of 'walkway' of sorts to the left of the main entrance which is the worst safety hazard I've encountered in a hotel. It is far safer to walk in traffic. Luckily my skull missed the sharp edge of the wooden pillar. Unluckily my shoulder didn't miss and it hurt the entire week I was there.||3rd: There are semis going up and down the road right in front. Good luck sleeping. A jake break at midnight ruined my first night.||4th: They have coffee in the morning. The cup fits perfectly in a car's cup holder. Exactly. Like a sleeve. Except the top of the cup is about a quarter inch shorter than the cup holder. The net effect is a cup of hot coffee almost impossible to remove from the holder. But it gets better. The paper the cup is made out of is so cheep the cup begins hemorrhaging coffee after about five minutes. Removing the cup from the cup holder at this point WILL result in a hole in the flimsy cup. I arrived to my first day at a new job exhausted from the jake break yet with coffee across my thighs. While I used the cup holder only once I was stupid enough to take a cup a second time with the same leak. Skip the coffee.| |5th: The one time I went to breakfast, which was only 20 minutes after breakfast began, both the eggs and sausages were cold, like they had been out since end of the previous day's breakfast. Never went back.||Why does trip advisor force you to give a star? This place does not rate as high...