Courtyard by Marriott Newburgh Stewart Airport — Hotel in Town of Newburgh

I am very disappointed at how they are handling a billing issue. I originally booked one night through Marriott Rewards at the rate of $130. I checked in very late (after midnight) due to the bad weather in the area. In the morning, the weather got significantly worse. The snow just kept coming down, and I asked to extend my stay one more night since there was no way I could drive in the heavy snow. At first, I was told I had to move rooms into a King because they needed a Two Double room which I was in. Less than 5 minutes later, I got a call from the front desk saying I did not have to move due to a cancellation. I thought everything was great... since I did not have to move rooms and I was told my rate would be the same for the 2nd night.

Well, I was charged $175 for the 2nd night and with taxes and fees, it came out to about $200 just for that night. I called Marriott customer care and was on hold for 45 minutes. The call lasted 1 hour and 20 minutes. In the end I am told that the hotel will "not budge" and they will not "honor the 1st night's rate". I am told it's because they were sold out --- during blizzard conditions. It's quite possible they were sold out that day... though it's hard to imagine how so many people drove to the hotel that day. There were no cabs and even Uber drivers were not working most of the day. They even closed the Walmart due to the snow - I waited over 2 hours for an Uber driver to come online.

What I'm asking for is about respect and courtesy for a customer. It's not worth $40 or even $100 for me to stay on the phone with Marriott to no avail, then to spend more time writing this review. Where is the "reward" in Marriott Rewards? Even if the hotel was actually sold out, you can't make an exception for a loyal customer perhaps to say "thank you for choosing us"?

It is my opinion that the service industry, specifically hotels have become increasing indifferent to the guest. Unless I'm paying over $500 a night (that's someone's monthly rent), I don't really get much "service". I just get a room and very often, a lot of attitude if I ask for something. Am I the only person who feels they are inconveniencing the front desk when they call with a question? Guests should not be anxious and nervous to call the front desk. A hotel like Courtyard Marriott should give guests a break... especially when they are stuck at their property due to a snow storm. I understand supply and demand, but hiking up prices when a hotel is "sold out" always seemed like a low blow to me. I will not be staying at this property again. It's too bad... the property is actually very nice. I just wish they would see me as a human being and not a...

The hotel is an active construction zone. The construction starts at 8am and ends at 8pm. Don’t expect great service. Entire second floor is drywall dust, opened access ways between the rooms, torn up carpet and room numbers with a piece of paper telling you were you are. Just bare walls and drywall mud all over the place. Then Yesterday they were working on sanding, and vacuuming a small walkway between the entire level. They weren’t finished until 8pm. They kept sanding and hitting doors, I called down and complained that it is unsatisfactory for that happening so late. I was told that there is active construction. I let them know that it was never told to us that there was construction when makes the reservation. I asked if they could finish at a normal time since after working that’s not what I wanted to hear when I came back to relax. Front desk apologized but said the area is under construction. As nothing was being accomplished, I hung up. Then the next evening the same thing happened up until 730. I called down again and was told the same thing. All over the floor, walls, locks, elevator there is drywall dust and construction debris. Again this was never stated to us when we booked the rooms. Why put us on a level under active construction?!? They never offered to switch levels or rooms. Just a mere sorry. Lastly, there was supposed to be complimentary breakfast. After arriving, we were told there is only coffee and muffins/bagels. Anything else would come at a charge. What’s is complimentary about that? Remotes were not in a plastic bag. Also, there is no cleaning. We were told if we have to throw something out to wait until we saw a cleaning person and ask them to discard. Only call for new towels. But there is no active house cleaning during a stay. Before and after only. I don’t expect special treatment. But paying full rack rate for this hotel in the current state is unsatisfactory. They won’t do anything to make the stay better. Some businesses have adapted post COVID and became better. Some have failed and become worst. This business seems to use it as an excuse to be nothing more then a motel under...

This review is mainly for two people, first for management to address the issues, and second to warn guests who are expecting an above average property in a smaller town: you are literally better off booking ANY other property even an inn. This is not a knock on the checkin staff, great recommendation for Magnanini vineyard and dining at Yobo.

Was not aware interior or exterior of the hotel was under construction until arriving at the property. Exterior they were resurfacing the stucco and had lift equipment on one side of the hotel. Interior the wallpaper was peeling and yellowing in not only the hallways but the actual room itself. The AC was not cold, and the chair in the room was a conference room chair. It is extremely worn even after the attempt of a refresh. The old room with yellow wallpaper and red couch would’ve been a cleaner presentation than the lousy attempt currently made.

There was no full breakfast, coffee was old, at checkout the host was not wearing a mask even though “guests are required to wear face coverings at all times”.

I genuinely booked this because of corporate standards and loyalty “close your eyes and book the default hotel” even though this was 2x the price of nearby places.

Again nowhere on the website does it say at booking or viewing rates the disrepair of this property. This location needs to be shut down until repairs are completed or it should no longer be part of the Marriott umbrella. This is unacceptable and beneath their own standards.

This is not an over critical review, everything about this was objective. Any other hotel in the area would have been a better but arriving in the evening from a long drive we were too tired to go through the process of canceling and rebooking, especially for a one day...