Sound View Greenport — Hotel in Town of Southold

Iam not writing this to trash the place but hopefully so it gets fixed so I can once again go back again as I have gone many times in the past as a kid myself and as a adult. This trip now they left a awful taste in my mouth and when my email went un answered and I felt compelled to express my displeasure i called .I asked for a manger and the person at the front desk seemed reluctant to get me to that person so I spoke to them.

I booked with their website directly as the offered a pre pay discount and why make a big Corp money when i can shop local and deal direct

At check in which is strictly enforced after 4 pm olny I was greeted by a very nice ,helpful but lets say not ready for the check in process employee . I had rushed out of my house and forgot my wallet and keep in mind I pre paid in full when i booked and when i told them I did not have my ID with me It wasn't handled in a professional way .

The manager had to be called and the gentleman was insisting on seeing a picture ID ONLY as if I drove to get there on a Sunday night off season had the right name ,room type and price to steal a room . After showing him my email then it kinda got easier for a bit . When i was signing in I realized he for some reason gave me a Expedia booked reservation instead and when i told him that wasn't mine he got flustered to say the least as he had to re do the check in process which took no less then 15 minutes

The next day the complimentary breakfast was good but I think it ended at ten or 11 but it was a half hour before it ended and after we got our food and went back for a 2nd cup of coffee the spread was already being cleaned up and 10 min before it offi ally ended. A amenity fee which everyone charges seems to charge these days made us feel we were simply taken advantage of. Keep in mind It's the off season and there were zero amenities, pools closed parking was charged and not included as i was told would be at check in , the potted plants on the shared deck were knocked over and the exterior hadn't been painted in years and the door to our room looked as it was pressure washed by a blind person .

On the bill I recieved it literally says "This fee is to offset expenses and lend support to the destinations infrastructure, employee benefits, subsides for public transportation and addtional tourism capacity into the Greenport"

So basically even though you paid for the overpriced motel room that wasn't 4 stars you have to help the owners offset their operating cost of doing their business and increase profitability "FEE"

You as the consumer pay state and local tax and doesn't the "occupancy tax " the county charges which should cover addtional tourism in Greenport you have to help them bring in more customers "FEE" ?

I mean after I pay the room rate I have to pay a addtional 11% or as they word it " lend support " for the destinations infrastructure

I mean please Reword this or bury it in the price but don't list your businesses expenses and employee benefit cost who clean up way to

$28 bucks for a smores kit in the room their monectually creating value for the consumer so i don't complain about a $30 amenity fee ,26 dollar fee and a unsolicited or approved $1.00 DONATION

AGAIN I HAVE COME HERE AS A KID and as a adult when my kids were young back then it was a nice place to escape for a few days from the city but as the North Fork has always felt different in a better way then the snooty OVERPRICED South fork of Long Island it has now become after this experience this time .

If I had to guess this place was previously owned by a local or a family but after inquiring why they now charge a parking fee about 3 years ago i have to say my best guess is some investor bought it and turned this old school motel that you left feeling good about has now become simply owned by a big shot whos only goal is to squeeze every penny out of your pocket and put it in theirs .iam sorry have to write this but the view I used to come here for which is amazing is now spoiled when you pull out and look...

I have been staying at the Soundview for 8 years - sometimes multiple times per year. Unfortunately, this will be my last time staying here. Here is my experience and why I will not be coming back to the Soundview.

When we checked in the pool was being closed for a private pool party that if you wanted to attend was over $200 a ticket. (So they closed pool to guests on a summer day to essentially make more money) Why they wouldn't have this party on the beach and not inconvenience guests who want to use the pool is beyond me. The person at the front desk when I asked about why the pool is closed could not have been any ruder about the situation.

They charge $26 per night for parking. Okay, fine. However, I told them I will park my truck myself and they told me to park all the way in far lot to not inconvenience the valet. So, as the customer/guest who is paying money for parking I shouldn't inconvenience them? I was amazed at the mindset and lack of hospitality.

3.When we finally went over to the pool the water was freezing. If you are going to charge rates of a 5 star hotel, how about heating the pool. Also, they replaced all of the lounging beds and chairs with cheap old school recliners and chairs. Not comfortable at all. They also only have one bathroom next to the pool.

We ordered food from the pool/snack bar and they served everything to us plastic takeout trays. Didn't give us enough utensils, napkins, etc. Again, if you are going to charge $700 plus a night with resorts fees and such I think you shoukd offer a better pool service experience.

The room was clean. However, they changed all the bedding to this very cheap material and the pillows, blankets, bedding were all damp from the humidity and being near the water. No matter how high I ran the AC nothing helped and it was completely uncomfortable.

The first night because of the great pool party they didn't have any service on the beach for the sunset. Completely disappointing for all the guests who didn't want to spend extra money on the amenities they already paid for.

They claim to have s'mores for the kids and roasting marshmallows. They didn't have any available but the room has a kit you can buy for $16 and the kit is awful. It's just a money grab and again another bad experience for guests.

We went to the restaurant and the service is mediocre at best. I asked for a drink that I got at the pool, they told me they do not serve that here (It was a seltzer) again zero hospitality. The menu is not great and honestly neither is the food. Everything I ate was oversalted. I had the half chicken, which didn't come with any sides, lacked presentation, was not butchered or separated into pieces. The waiter put the plate down and left the plate hanging off the edge of the table. The staff does not have the proper training, unfortunately.

I decided that I would order desert to go. I ordered the seasonal fruit. It was 10 pieces of banana, few slices of apple, and few blueberries for $16 I am not sure how that is seasonal but..... We also tried the cake and the bread was stale and so was the bread we ordered for the table. The meal without tip for 2 adults and 2 kids was $265 The price doesn't match the experience.

I almost never leave reviews but this one of the worst experiences I have had there or at any hotel charging $700 plus a night. I have stayed at 4 star hotels that charge similar rates per night and the experience is spectacular. The Soundview has a lot of work to do if they want guest to come back and pay the rates they are charging.

The only thing I like about this hotel is the view but for the money you can stay anywhere in Greenport or Shelter Island and have a much better experience and the same view. We live about an 1.5 hours away and just decided not to stay the last night as we were completely fed up with their service and lack of hospitality or even caring about...

Oceanside spot with plenty of beauty & character – but uninspired hospitality...

Mixed feelings on this stay – a beautiful property with plenty of character, but too many missed areas for the price point leaving a slightly disappointed feeling.

Stayed late October, relatively off-peak season & days (Sun&Mon nights) for a special occasion (birthday) which I informed them about when booking through their website. Booking also included an off-peak fall season credit for the in-house restaurant Halyard.

At check-in we were told about the complimentary breakfast but were not informed about the restaurant credit. The following day I remembered and enquired if this was part of the package, but was made to feel like I was supposed to know, though it was not confirmed on their end.

There was no acknowledgement of the birthday (a room upgrade would be hopeful, but a bottle of wine in the room could have been nice, given the north-fork vineyard region), or even a little touch like chocolate or a note in the room.

The room itself was wonderful – charming and full of character, with incredible Long Island Sound views. The loud road-side construction during the day was a shame, but did not detract from our enjoyment of the stay. The hotel could inform guests of this, given that it is motel-style (doors open directly into car park and road). Given Covid, understandably a number of the amenities are closed, but we loved spending time in the room and on the deck. The deck is directly linked to the beach, so we even enjoyed a beautiful late fall dip in the sound with a wetsuit!

At the same time, with less amenities available, a few things could be drastically improved. The breakfast was take-out style, amended to be safer. Lots of single use plastic, and sera-wrap, fairly standard fare (muffins, granola, the like). For the boutique nature of the hotel (& price point!) we felt it could have been a bit more special. The breakfast felt lackluster, almost a bit sad. The evening beach side fires were wonderful, but I think these only occurred during the weekend, which is a shame for the guests staying on weekday nights.

We had two dinners at the Halyard restaurant, which we enjoyed. I wondered if the birthday would be acknowledged during the first night, but it wasn’t. For the second night I decided to reserve a table and mention it again. Just like the hotel, nothing was done - I started to find this quite odd. Maybe it’s a New Yorker expectation, but most hotels or restaurants would have added a celebratory drink or dessert. Or at least asked what kind of surprise could be offered…

The worst part were the surprises after check-out. Post check-out, I discovered that amenity fees were charged. I was then surprised to see them still applied during covid despite many amenities not being available. I also decided to mention the disappointment about the special event/birthday. The response was quite surprising. There was minimal apology or attempt at empathy, instead I was told a number of excuses – they were busy / it was peak (they really weren’t, we saw far more staff than guests), that I should have told them exactly what I wanted (I thought they were in the hospitality industry not me!), and that given the nature of the hotel, many guests have expectations. In other words my expectations were probably better met at a Motel-6 rather than a boutique hotel for future stays. Useful to know. I was quite taken aback and disappointed. Some rectification was made to an amenity fee.

Finally, after returning home and looking over the invoice I noticed significantly incorrectly charged items for the restaurant expenses (carried to the room bill). The email instructed to reply to the hotel lobby directly with questions. I did, with no response. I called the hotel staff one week later, and rather than any initial apology for the trouble, I was told it was...