The Cliffside Resort Condominiums — Hotel in Town of Southold

Not Clean. Do not take COVID-19 seriously. As soon as I walked in there was a smiley face on the wall made of maxi pads. Picture attached. ||Some back story: I have been coming to the Cliffside resort and Condominiums for the past 8 years. I have loved going there and it became a family tradition to go every Labor Day weekend. I have recommended and brought several families there. Last year the young girl at the front desk made an error and gave me a discount on the rooms I booked because she accidentally gave me a mid week offer. Management was extremely angry. When I booked this year they made a point to mention this. Now I know they have offers. Whenever I book I always ask if there are any offers as I am a returning customer usually booking 2-3 condos at a time. I am usually told no and I pay full price like everyone else. I was surprised about the price I received from the girl at the desk and actually questioned it when I booked last year. She told me “no this is the price.” So I continued booking 3 condos. Wouldn’t you? Management told me I “Took advantage of the girl.” I own a business as well and that was not taking advantage especially since I asked her to confirm the price since it sounded low to me as well. It is poor management and poor training. But why not blame the customer instead.||After finding the maxi pad smiley face on the wall while unloading my car with our luggage (at 7:30pm, check in is at 4:00pm) I called the main office and stopped unloading. Left a message on their emergency extension. I found their maintenance/groundskeeper walking by our room and told him what I found. He wanted to come up with me to see it. When he saw what was left he could not believe it. First he was angry at housekeeping for missing it. Then he said someone must have come into the room after housekeeping cleaned it. Now this is concerning. Someone can access the room after they leave? ||He calls his manager who offers to give us another room in another building. I paid over 2K to be on the water. They apparently did not have a comparable room available so I asked if they could please have housekeeping come back and clean the room. I wanted to be there to ensure that they did a sufficient job. Manager apologized gave a small discount and said she would send housekeeping.||Housekeeping comes (two women) and go up to the room. They rip the maxi pads off the wall and say oh these are clean here touch them. NO THANKS. Then they wiped the wall down and wanted to leave. I explained that I have three kids staying one of which is an 8 month old. I want them to wipe down all the surfaces again and the bathrooms. I feel uncomfortable since this was left in the room. I also took my own cleaning supplies that I brought to help them clean so we could go faster. It was now 8 pm and the 8 month old had yet to eat and her bedtime is 8:30 pm. ||I was told "the room is fing clean. This is like a hotel. If you do not like it you should have stayed home." I explained that like a hotel you clean after the previous guests and after finding the maxi pads on the wall I did not feel confident that the room was cleaned properly or if what they said were true that someone came into the room after they cleaned who knows what else that person did other than leave maxi pads on the walls. They used some spray in an unmarked bottle and only wiped down the wall where the maxi pads were found. Then they used the same towel to wipe the floor in the living room area only. When I began wiping down the counters I was told "why am I cleaning it you are doing it?" I said I am helping so we can move faster. They then opened one of the bathrooms and said to their Supervisor (Ralph) "this is clean. This is stupid. We cleaned. This room is fing clean." They did not clean anything else other than the wall and a small area of the floor in the living room and the coffee table in the living room. They actually used the same towel they used on the floor to wipe down the coffee table (which I recleaned). I kept asking them to help me clean while they were yelling that the room was clean. Ralph their supervisor told them I know it is clean she is crazy. The room is fing clean. He then asked me "how many times have you put maxi pads on a wall to get a discount?" I could not believe he said that. My response was "wow what great customer service to accuse a returning customer for the past 8 year of this. Are you kidding me?" I was then told to "go f yourself I know about you always looking for a discount" They then left and I spent the next 2 hours cleaning and disinfecting the condo. I found a maroon stain by the bathroom door, fingerprints and crumbs all over the kitchen table, dirt on the walls throughout the condo. I would have left if my kids were not crying about how they wanted to stay as we have been looking forward to this trip. ||I spoke to management again, who apologized for their behavior but also told me “They do not need to like you and can feel anything they want about you but they should not have said those things to you.” I also explained that I felt that Eileen (the manager who takes reservations who was angry about what happened last year) told housekeeping about the situation and that is why they accused me of doing that. I told this manager (Jade) to not provide me with any credit for this stay and to also charge me whatever they felt I should have paid last year for the room so that they do not hold that against me. She said she was not able to do that. I was adamant and persistent but she still said no. ||We were looking forward to staying here as we know this place. Have been here for the past 8 years and felt safe to go there during these times with COVID-19. We expected that they would be taking precautions due to the pandemic and performing a more deep and thorough cleaning. We also assumed that the staff would be wearing masks as well. This was not the case. If my kids were not crying when I told them I wanted to go home we would have left. The only reason why I stayed was because I did not want to ruin a family trip my children had been...

Well here's the lowdown on this place. It's good only for the location. If your just two people, it's better. Coming here with others and sharing a unit with 2 kids, is not great! So here's what you need to know. First, the bathrooms, even nice are small, granted we don't spend allot of time in the bathroom, that's not what you come here for, but the counter space is tiny, it's small and cramped and if you need to share it with anyone, it's a bit frustrating.

Second, there is NO KING SIZED beds. The master bedrooms have what is considered full queen. Grown adults that are a little on the plus side, will have a hard time sleeping together and the mattresses themselves absolutely stink and are way to soft. Each unit is owned by an individual person, so not all units are the same, some very nicley done, some not so much and you never know what your going to get. Trust me I've been coming here for years. The last unit I stayed in was one of the most expensive ones available on the "waters edge" and it was absolutely terrible. Bugs, rust on the patio ceiling, terrible outdoor furniture and very little place to sit. We had a beat up table and four chairs. That's it.! It needed work and care inside and out and clearly this owner was just in it for the money. So don't go by the pictures online.

Three, NO DAILY housekeeping. You have to pay extra if you want a room maid to come and clean the bathrooms and change the bed sheets. It's not like a regular commercial hotel that cleans your room everyday. So your on your own unless you poney up more and sometimes will be told that they might not have time due to check out units that maids need to attend to first for new arriving guests.

Four. The privet beach is not as great as it sounds. It's full of rocks, not very sandy and there really isn't allot of beach. It's more like a small inlet, not a beach and there is no real waves. It's calm and beautiful to look at. The views are amazing but if you like a soft sandy beach, this isn't it.

Five, the units are small so your neighbors hear everything you do and sometimes noise from others is disturbing. People get lousy and drunk and if your looking for a quite serenity, you might have it, or might not. The staff is not very friendly, can be rude but will see to it that your needs are meet if you have any issues with the unit. Like a broken AC unit or something that needs attention. Want more towels? Go to the office and get them. No one brings you anything. It's not a resort. It's not a hotel, it's just a condo to stay in.

Finally, for the price, for a view and an excellent location right in Greenport near all the winery's, with a beautiful view, it's OK. But be aware, it's not a hotel. It's privately-owned waterfront condos, managed and rented by a company. Good place to stay and more affordable then other waterfront properties for sure, near everything you wish to do on the North Shore. Be aware that sandy beaches are beautiful on the South Shore, but you will need to be up and out early to avoid the horrible traffic. It's approximately 2 hours to Montauk and Southampton...

This past weekend I made reservations for 2 couples to stay at the Cliffside in order to attend a wedding we are attending nearby. When I booked the reservation I indicated that we were 2 couples and wanted 2 bedrooms with queen size beds. We were shock at the accommodations. One bedroom had a double bed and the other had 2 bunk beds and a twin. Now remember these rooms were for 2 married couples. This was not acceptable. Why are you puttIng adults in bunk beds? A large man over 6’ and more than 200 lbs is not going to fit in a child’s bunk bed. After several attempts and leaving several messages, I finally received a call back from Jade who told me there was no guarantee that we would get 2 Queen beds. I told her this was not what I was told and if I knew we would have a room with bunk beds, I never would have booked there. Advertised as a luxury hotel this is far from it! Your customer service is less than acceptable. What a terrible accommodation you gave us. All others we spoke to who stayed at the Cliffside were give queen beds. So we were lied to. How in the world do you expect a 200 lb. man to sleep in a child’s bunk bed? For the price we paid for this so called luxury resort I am appalled. Additionally, the mattresses were terrible, extremely soft and mushy, only half the shower head worked in one of the bathrooms, there are no mirrors with the exception of a medicine cabinet mirror. Hardly able to look in that mirror when attempting to get dressed for a wedding. After all you did block these rooms for a wedding. The flooring is lumpy and this unit is less than adequate. Not a LUXURY resort! Plus you require 2 nights of miserable stay. The couple who accompanied us left immediately after the wedding as they could not stand one more night on bunk beds. I requested that the resort comp us one night so that I could reimburse the other couple. This request was denied. I will say that we received a 10% discount. Hardly worth it as the room was almost $1000 for 2 nights. Thank you for ruining a weekend that should have been enjoyable...