Sleep Number — Hotel in Town of Vestal

We paid many thousands for a new sleep number bed. They charged our credit card immediately even though delivery was scheduled several weeks out. The delivery team couldn't get out of here fast enough and never fully set up the controls for my wife's side of the bed. Then in September there was a foot warmer recall and we were told to disconnect the foot warmer until they could schedule a fix. Then 3 months later they arrive with a "fix" that still doesn't work on my wife's side. We were put through to a help desk that couldn't find our purchase or customer number so they had my wife crawl under the bed to find a registration number on the frame. Then said we would have to contact the warranty provider. For the amount paid this is...

This is the worst company I have ever worked with. First they bring us a non working or functional bed. So they come back a month later to replace the broken part. Guess what still broken they could not fix it. Going on 3 months on a bed we havent ben able to sleep in. So now they make a new date to come replace the whole thing(which we asked them to do the first time and they refused. Now we call to try to get the to come earlier and they move our date back by 2 months. After fighting the good fight the bed was returned and got our money back this company is a nightmare...

The store is okay. The process the salesmen have you go through to pick a bed is fun. As for the price it’s NOT worth it. I hate this bed so much. Every day I regret buying it. I’m the most uncomfortable I’ve ever been in my life. It gets way too hot with the protective layer on it, the air mattress does not breathe. I’ve had issues where it deflates itself and won’t fill back up. I would not ever recommend buying one. You’re better off with a normal bed and buying a pool or jacuzzi to relax before bed time because this is NOT it. If you can get a bed repoed, this...