Homewood Suites by Hilton Rochester - Victor — Hotel in Town of Victor

This place was great in every way. I travel quite a bit and I am a light sleeper which makes hotels difficult. I came to the Homewood Suites almost delirious for lack of sleep.

The location was very convenient, right off 90. There are restaurants and all the conveniences about a 2 minute drive away from the hotel and yet you don't get the feeling of congestion and traffic and noise that I had the night before in Henrietta. At the same time, I was 17 minutes from my event in Rochester. So you're close enough to Rochester but far enough at the same time.

I had the best sleep I've had, not just in a hotel, but just in general for months. First of all, it's kind of, I don't want to say in the country, but I looked out my window and saw green. I didn't see or hear cars or lights. I just saw quiet green fields and trees and a pretty sky. (Granted you have to get a room on the right side because 90 is on the other side!) Brad in reception was so kind. He seemed to understand instinctively what I needed in terms of a room and he put me way up in a corner by myself. Usually when they do that they put a group of partiers right next door but not this time. I got a 1BR which reception people always regard with suspicion. Like why do you want a 1 BR if you're by yourself? And in fact Brad tried to have me authorize 20 dollars more on the credit card swipe, apparently thinking I was going to steal the towels or something. I didn't quite get that and I've never had that happen but I refused and that was that. He was nice about it.

It made me wonder what really happens in these hotels. I can't imagine anything more depressing than organizing a party at a Homewood Suites. Have a party at home and save the money for a down payment on a house. And teach your children not to scream in hotels.

But, as hotels go, this one was perfectly nice and clean. The bed was super comfy with lots of feather pillows. Bathroom was huge and the kitchen was also a nice size with two burners and a nice sized fridge.

The only thing, which wasn't an issue this time, but the rooms seem to be very poorly insulated for sound. I could clearly hear doors slamming shut in the hall from my bedroom with all the doors closed (door to the bathroom, door to the living room, door to the hall). Since occupancy was quite low it did not end up being an issue but I think it would have been an issue with high occupancy. Also the thermostat clicks every time the room reaches the set temp which is extremely annoying. That's the fault of the people who make thermostats. But, the room had a ceiling fan so I was able to just turn off the thermostat but keep the air moving.

So yes I'm picky but mostly I just have a high sensitivity to sound. Breakfast was fine, the usual feggs (fake eggs) and very decent bacon. I don't really care about breakfast. Coffee was ready by about six which I thought was on the late side. I can't really fault the breakfast lady because she seemed to be doing double duty in reception and in the kitchen.

I used the whirlpool early Sunday morning. There was a little scum on the foam which was unappetizing. There were already screaming kids in there at that time. It would be nice if hotels in general had adult time in pools, even if it were something like 7-8 a.m. The screaming just bounces off the pool walls and it's not pleasant.

I did not use the gym but it was very nice and quite large with weights and machines and everything you could want.

All in all it was a very pleasant stay and I give credit to Brad for being so kind and assigning me the perfect room. I would definitely at least consider staying at the Homewood...

Recently stayed here at my company's expense for a business trip. Upon entering the lobby to check in, I was surprised to find a large portion of the first floor sectioned off for renovations. The front desk staff was extremely kind and welcoming and explained that the hotel was currently undergoing renovations. Unfortunately, the rooms could not be accessed from the lobby at the moment due to the renovations. Guests had to walk down a long, curving sidewalk and re-enter the hotel through another door using their room key. As you can imagine, this was a total inconvenience, but to make matters worse, it was 20 degrees outside, actively snowing, and I had 2 weeks' worth of luggage to roll upstairs. There was already a significant amount of snow on the ground, and the long winding sidewalk leading to the other door had not been cleared yet. Luckily, the desk attendant recognized my dilemma and happily offered to walk with me to the other door to ensure I got in safely. Once back inside, I was very happy to find that the elevator was just a few paces away from the door I had just entered. My room ended up being located on the 3rd floor just off of the elevator, which was also nice. However, the room itself was an entirely different matter. I was given a very spacious double bed suite, but the carpeting and upholstery were extremely worn down with numerous stains, rips, fraying, and dark spots, there were lamps everywhere and even a ceiling light, but the room still appeared very dark, and the furniture, carpeting, and decor were so dated and dingy-looking that there was no amount of cleaning that could ever restore the room back to an acceptable state of cleanliness. I do appreciate the fact that the owner of the hotel realized these things and perhaps even more and decided to go ahead and renovate the entire property because it definitely needs it. Like I mentioned before, my company arranged for me to stay here, and I was supposed to stay a total of 4 nights, but after the second night, I just could not take it anymore! After speaking with the property manager about my experience so far, he offered to cancel the remainder of the reservation and refund the last 2 nights. That was extremely kind and generous of him, and I sincerely appreciate it. The room was a 1, but all the staff gave 5-star service the entire time I was there. I wish Robert and his whole team the best of luck with the renovations, and I hope to be able to return to see the new and improved version of the hotel sometime...

Our room was dirty when we checked in. I complained about the shower door and toilet not having been cleaned. Our carpet could have also used vaccuming. We were there for 6 nights and NOTHING was done to improve the conditions. ||||There was no bath mat. I told the front desk when we went out to dinner. At 9pm I notified the desk that I still didn't have one and was told I had to do down to the front desk myself to get one.||||We were told that if you requested housekeeping, they would do something. So for 2 of our mornings, they emptied trash, made the bed, replaced the bath mat. After that, no one entered our room so nothing was done including replacing the coffee pods. Our trash cans were overflowing.||||The 4th floor hallway was not even vacuumed every day as evidenced by things on the floor. Near the elevator there is a large picture with broken glass, the table there has lots of shipped veneer, the carpeting needs stretching although it looks threadbare in some spots. It would have been nice to have had a makeup mirror in the bathroom. I bet it's been 25 years since I've stayed in a hotel that didn't have one. One would think especially a hotel that claims to be a resort would have such and also pay more attention to the condition and cleanliness of the rooms.||||For the most part, the public areas look better although the elevators interiors should be fixed up. Then there were the broken tiles between the fountain and the front door. A friend actually stepped on a nail there and had to go to the ER for a tetnus shot. The registration desk person filled out a form about that incident.||||On the positive side, the food was very good as were the servers. On the last night a group of 8 had dinner in the Horizons, and it was very good.||||The real kicker was the $15 resort fee (times 6 days). We were at a meeting and there was no time to take advantage of the pool or exercise room. I learned after the fact that fresh coffee downstairs was included. We were not told that when we checked in so we went out each morning to get fresh coffee. It would be nice if with the lack of housekeeping and rundown appearance that that fee would have been waived. A resort???||||We stayed here the previous year and had issues. I should have remembered that. I'm already looking for a better hotel for the...