Taco Bell — Restaurant in Town of Victor

They are quick and have the food ready at an efficienct amount of time. They are also courteous and friendly. UPDATE PLEASE READ!!!! I CHANGED MY 5 STAR REVIEW TO 1.

UPDATE THIS IS LONG BUT I BELIEVE NECESSARY FOR PEOPLE TO READ. I am appalled tonight. It’s a bit after 9pm. I don’t know whether to be upset or laugh at how ridiculous what my hubby and I experienced was. So after working hard and deciding we need a quick meal solution for our family of 5, we decide on this Taco Bell. We weren’t sure what to get as we haven’t eaten out anywhere in over a year until very recently. We pull back around after deciding what we want, we order and slowly pull away. I count everything we order and look over everything before we get too far just to make sure the order is right. So my hubby pulls off while I’m still counting and I tell him we are short a burrito. Normally we would not bother but we are trying to have a quick meal for our family tonight as I’ve explained before. So we go back around and this kind of stocky Caucasian male with glasses, black long sleeved shirt on under a t shirt and a black baseball cap on tells us to pull around as he will make it. He then holds the burrito while saying “I’m going to give this to you this time but if we find out you are saying you didn’t get your order when you did I will remember your face (as he is mostly talking to my hubby idk why) and call corporate so we won’t be able to serve you again because we have had people do this quite a bit and we are losing money.” Than he says “I’m not trying to be an a-hole like other people.” All while being just that. My hubby was sitting there shocked and confused. I said to him “we understand that but it’s not that serious for us to make up the story that we didn’t get one $1.54 burrito and we have not been here in over a year.” He proceeded to say to us “I will take a note of your face and etc. My hubby said “sir I have no idea what you are talking about, we don’t come here and wouldn’t even attempt something like that, I’ll even give you my id.” He was saying what he was saying in a very accusatory manner and very offensive on purpose to try to intimidate us. What an insult to us as Christian family people. We aren’t perfect or saints but we try to be as honest and respectful as possible to everyone. I would like for anyone who has experienced something similar with this same individual or at this establishment period to contact me asap. I will be giving a call to CORPORATE myself in the morning. I have family who have retired from law enforcement and I studied law and I know this is not proper. I know this is wrong. I can say we WON’T be going back ever. I did a review a couple of years ago because I believed this was one of the nicer Taco Bell’s but not anymore. It’s not the establishment itself but this particular worker for me. Not to mention the taco supreme was packed with a majority of lettuce, barley anything else. This is why we make our own food smh. I wonder how many people he has done this to and he’s cheated out of food. When he accused us out of no where it definitely made me very suspicious of him because it definitely came out of no where as we were very polite the whole time. Not to mention we paid with our Capital One card so to assume we were trying to steal something for $1.54 is ludicrous. Imagine being so tired and hungry after working hard and this is what happens wow. I’m still in between wanting to laugh, be upset and...

Impossible to not have order messed up. Messed up orders or nearly messed up 5 of 5 times I've been here.

I've been here about five times since I've recently started working nearby. Whenever I order they get the order correct on the screen, but that's where the correctness ends. Apparently asking for an ice water breaks their whole process. At the pickup window, every time they try to give me someone else's drink, a bottled water, or don't know and need to ask me why my drink was.

One time the drive thru line was long, so I went inside to place a 'to go' order. Once people who ordered after me started receiving their food I realized they lost my order. I asked about it and yes, they completely lost my order. The probably gave it to someone at the drive through.

The best one was on the drive through. I had three tacos and an ice water. At the pay & pickup window the guy was clueless and was trying to give me someone else's food. And then a bottle of water (I had ice water). I refused them. So he left the drive through window cash register area to go up to a cash register in store customers would order at. Then someone else comes to the window, wearing normal street clothes, not the taco bell uniform. He appears to have my order. I try to give him my credit card to pay. He refuses. Confused, I say I still haven't paid. He just shakes his head and walks away. I don't even feel they give me a free meal for the mess up. I just think the place is horribly managed.

Today was the first time I've seen them use both drive through windows; normal it's been pay and pickup at the same window. Person in the first does the ordering/payment. Second window gives you the food. Probably because the guy at the 2nd window can't handle both tasks at once. The guy at the second window still can't understand ice water and was trying to give me someone else's drink. And then two drinks. He was very confused when I say I only ordered...

I have a theory that goes for all Taco Bell restaurants, not just this location. My theory is that the drive thru employees write down menu items not placed in the take out bag, but were paid for. Maybe it is on a dry-erase board maybe on a computer screen… Regardless, at the end of the shift, the money collected, versus food handed out, is tallied up and split between the shift. There is no other explanation for picking up a drive thru order that is NEVER, EVER correct and complete. Want to try that sweet-looking Salsa Verde Chicken Burrito you saw the six commercials for during the first half of the football game? Not tonight. Ordered a combo with three items in it? Might as well call it a duo, because one of those soft tacos isn’t going to make it in the bag. At first I thought maybe that soft taco was camouflaged under the six broken tortilla chips at the bottom of the bag, but nope, that was just an order of disappointment. Because when you get home with the drive thru bag that is supposed to have nine items in it for a family “Taco Fiesta”, it will have six items in it. Yeah, I get it, it’s Taco Bell. But seriously. I can just imagine the conversation prior to the shift starting, “I’m sorry Justine, but we are going to have to pull you off the drive-thru window this evening, because some of the customers got their correct orders last night. And that.. well, that’s just unacceptable.” Shame on me for not pulling over and taking a line-item inventory prior to driving home…...