Kalmar Village — Hotel in Truro

Booked a stay at Kalmar Village for Tues, July 1 - Friday, July 5 (3 nights) for a total cost of $820.02 inclusive of tax/fees ($273.34/night). I was meeting up with some friends, and one of their kids wanted me to stay an extra night, so I called the next day to see if it was possible to ADD a night, and Dave P said it was no problem, “simply” cancel through booking.com, and he would just book the room through him directly with no penalty. Made it sound easy. I decided not to go this route. I kept it for just 3 nights - thankfully! ||||Admittedly, I knew the room was non-refundable, especially given the holiday week, but when the trip neared I was not feeling well at all. I have been on chemo since January 2024, and was hopeful I would continue to feel okay enough to travel and relax on a beach (umbrella and sunscreen). I contacted Dave to see if it was possible to get a partial refund. He was unaccommodating to say the least, Dave’s sad attempt to explain that since I went through booking.com it would be more difficult to adjust and he would have to rent the room for the amount I paid in order to “consider” a refund. (what happened to it “was so easy” when I wanted to add a day, Dave?) I asked if I could move the dates, and he said that could work. I tried to get a time that wouldn’t be busy and said maybe Mid-August. I am a teacher, so flexible in summer. Dave retorted that Aug was far enough away that he could still book those nights regularly, so that didn’t work for him. I figured, forget it - I will just try to go and have fun. Dave talks in circles much l ike chasing a leashed dog around a tree. ||||The room was dated, which could have been overlooked, but it was disgusting. See photos. I pulled back the sheets and discovered a blood (?) stain and another suspicious spot. The rug and couch cover were old and both smelled moldy. I was in the room that overlooked the pool on ground level so I had to keep shades draw, but they were broken and didn’t slide all the way over. There were those small black flies in the room and hallway that I can only equate to raw sewage. It is weird that the establishment doesn’t show many room pictures! Should have been a red flag! To add insult to injury, I was also having issues with neuropathy from the chemo and was struggling to get around. Imagine pins and needles in your feet and then try to walk on sand. I lasted one night and part of Weds. It broke my heart to leave before the 4th of July, but I had to get home. I didn’t feel safe at Kalmar, it didn’t feel clean, and I was miserable. My doctors recommended I return home to be seen. ||||I explained things to Dave, and even showed him my hair loss and told him I was very sorry. Cancer is such a bitch. I would appreciate at least one night's refund. He just said that he could only “Maybe refund the last night of (my) stay, IF we can get in touch with booking.com AND if he can rent the room in time. ||||I followed ALL of Dave’s steps and the room was re-rented. So my refund should have been for one night’s stay at approximately $274. I was appalled to get this response. ||“...we’ll contact booking,com to have them readjust the price of your stay as if you had originally booked for 2 nights instead of 3. The 2 night stay avg. rate was slightly higher as an additional discount was incorporated into the 3 night stay rate”. ||||Now, I understand these places need to make money, however - it’s a medical reason to cancel! I have cancer, not the sniffles or just blowing the guy off. Anyone on chemo will tell you it gets progressively worse, and there are good days and bad days. Dave had less than ZERO compassion. I get it, I took a risk in booking it, but he did very little to work with me. He made me jump through hoops for how much? I thought I would get about $274 back, but he refunded $224 - he NEVER mentioned the rate would change and I would get less back, but took another $50 from me. I suppose I am to be grateful I received some money, but still will never book this place again. ||||There are so many other places down in this area - skip Dave and Kalmar. You...

Update 2025: Small improvements again this year. Wifi remains acceptable with noticable decline on rainy days when ppl stick around. Staff is still very good. The units are kept clean and supplied daily. The community of recurring guests is great with a real family atmosphere. The free local bus route to and from Ptown is very convenient and worth checking out.

Update 2024: We returned and got a regular unit instead of the deluxe, no noticable difference. Wifi significantly improved this year, 10 megabit was the fastest I clocked mid day when no one was around. Less than 5 megabit in the evening or on rainy days when the usage is high. Cell service also improved this year with 4 bars of 5G on T-Mobile and 3 bars on ATT. 5G clocked at 85 megabit for reference. Still not sure about the cleaning schedule but we always had more than enough towels and tp. Cottages show signs of improvement with some new windows and kitchen cabinets. Staff still very friendly. If you go, bring 2 to 3 prong adapters (most outlets are the older style) and a power strip or two. I'm happy to see Kalmar improving and will be coming back again next time.

Original 2022: Great beach access. Nice, convenient location. Our "deluxe" cottage was dated at best and the wifi is terrible. Pool is not heated but the kids had fun in it. Be sure to request maid service daily else they only come randomly and seem to pick and choose if they will make the beds or remove the garbage. When asked specifically, however, they did a great job. All staff were friendly and helpful. Overall, it was good and we will...

We love this place and have been coming for 35 years and would never stay anywhere else on the Cape. It has an enormous sandy yard and beach with beautiful views of P'town. It is quiet and set back from the road. There is a wide variety of types of rooms, some are classic cottages. The highlight of Kalmar are the six beautiful modern "two room cottages", each with 2 bedrooms, living room, bathroom, full kitchen including stoven and oven, lots of hot water for showers and baths; A/C and electric heat, television, WiFi (spotty at times when the place is very busy), blinds and screens on the windows. These are very well maintained, especially considering the beating they receive every winter from the storms and the sand. There are outdoor BBQ stands. When the wind is too strong for grilling (which is usually), then its absolutely great for kite flying. The pool is clean and well maintained. Kalmar has a great cleaning staff and our cottage was immaculate. It is an extremely quiet, restful place (except during a Saturday night wedding in the fall, but even then, the music ends by 10pm). David and Nina are very friendly and...