Oceana Cottages — Hotel in Truro

The manager was rude, lied, and responded to a negative review with lies and personal attacks that were simply uncalled for and not necessary. Here is the entire story so others can make up their mind.

Before booking, Many of the rental services had it clearly stated dog friendly or not dog friendly in easy to find places on their websites but many booked out. This place had no pet policy that was under pages and pages of jargon in standard black lettering no different than other text about everything else. It wasn’t until you get there and after confirming and upon arrival that we found out that this place is not dog friendly.

The problem lies in that it’s late notice to find out upon arrival of the policy. We calmly explained that and simply asked for a refund as missed a non obvious policy upon searching specifically for it. we did have to go find a new space last minute due to what is an easy mistake to make (because the policy was on small black lettering on pages and pages of terms and conditions page) and very easy to not find unless you ready every word especially when most others in area clearly have pet policy clearly stated on front or before confirmation pages (not after the fact). So this doesn’t happen again please put it on more obvious place that hidden in terms and conditions and not after confirming.

After booking the confirmation email stated the basic details of what’s included in and not included. ( no mention of pets). So the body of the confirmation email said nothing of pets. It confirmed all the obvious information. So a reasonable person what arrive to find out pet policy last minute (creating an easy mistake and unlikely to be resolved ahead of arrival). Confirmation all looked good so naturally no need to look at the small print in the pdf attachment which should simply confirm what’s already been confirmed. The policy was under a separate layer leading a reasonable person to believe that as no mention of pets would suggest pets are allowed.

In a response to asking for a refund and explaining to the manager a negative review after explaining the mistake, the rudeness turned to dishonesty. Because you know every word of website others could miss something that was not obvious like every other rental area in the area. multiple steps of layers making it difficult to find the policy even if looking for it we felt. If not a refund at least not be rude about it pointing to small lettering among other small print last second.

In response to a negative post explaining a common mistake and some rudeness. The response from owner was a personal attack and continued several lies. The owner of this business wanted to protect other clientele from a dog. The owner came and told us no dogs after checkin as we started unloading. In response we left to go find a new spot (putting dog back into car. The dog never went into the cottage that had stained floor and a 1930s rundown look (expensive for rundown place). We left to find a new space to stay. She lied claiming the dog was in the cottage.

Then she claimed that “we would be the type of people that would stay despite no pet policy” but that is also rude and ignorant. We left with the dog to find another location that is dog friendly (so her personal attack on potential client was unfounded and rude).

Her next lie was claiming that we moved things. This is also false as we immediately left after she came over and only had our bags on the ground. Stating the safety of others is important with no mask in a messy office and claiming we violated covid safety (again nothing covid related in this event as it was always about the dog that never stepped foot inside).

Claiming customer service experience was never an issue but self claiming how amazing service you have by personally attacking people and lieing about events and guessing about people intentions when actions were quite different than her claims seems to be in bad taste.

The whole point is simply being less rude & website management in first place could have avoided most of...

If, from time to time, your mind conjures up an idyllic escape to a rustic seaside cottage, this is your dream come true. It certainly was mine — and my teenage niece’s who accompanied me — which is why we give it five stars. We could not get enough of the ocean view right out our front window and the sound of the waves washing away our worries and lulling us to sleep every night. We also enjoyed our trips into Ptown, long rides on the bike trails, runs along the beach, and poking in and out of little Truro shops —Jobi pottery was our favorite! ||||At first I thought - the cottage is too close to others, it will be awfully noisy - but this was not the case. All were respectful of others and kept to themselves. I came to delight in waving good morning to neighbors each day, yet really felt the sense of solitude I came there for. The Ballyhoo was just ideal for the two of us, with all the cooking utensils, pots, pans we needed to cook up delicious meals that we ate seaside (we brought the little table tops from home). We spent much of the time on the Adirondack chairs perched outside the cottage where sunsets are INCREDIBLE! Lots of shelving for our art supplies and “library.”||||We ended up staying two nights longer than originally booked — and if we could stay forever, we would. I do want to note that I almost didn’t book here given the one terrible review. It really scared me as a single woman traveling alone with someone else’s child. I can attest that the review is utterly false and unfortunate as it caused me great anxiety. When we locked ourselves out late at night on our first day, I braced myself for a bad interaction with the owner, if she was even available. Not only was she still in her office, she was warm and comforting and told us this happens all the time. She ran across to the cottage with us and unlocked it immediately. ||||As you can see from the photos, the place is freshly painted, well-kept, curtains secured, and the hot water is definitely HOT! Throughout our stay the owners - Helena and her parents - were kind and pleasant in a genuine way that just cannot be put on. And they were ALWAYS available for our questions with a warm greeting and no complaint. I do know that competitors sometimes write bad reviews and there is nothing an owner can do about it. It is cruel, and in this case, it almost kept me from the most idyllic, restful vacation I’ve ever had. I hope this review puts others’ minds at ease. I can’t...

We just spent four days/ three nights in a "Tuna" Cottage at Oceana Cottages. You've read it before, and I will repeat here, one cannot beat the location! Being right on the water is the best! Gazing out the window, sitting outside, sleeping to the sound of the waves or catching the sunset make this location, hands down among the best! It was also convenient to bike ride into Provincetown, or take a short drive to Wellfleet. This goes a long way.||||We chose to stay in the Tuna Cottage option, as these are the ones that have a queen sized bed. This (new) bed was very comfortable. The kitchen was ideal, considering how well stocked it was. We enjoyed the stainless steel cookware and all. There were plenty of fresh towels. The shower had terrific pressure with plenty of hot water. ||||If you are looking for modern, this is not your place. The cottages are older. The paneling inside gives the cottages a somewhat rustic feeling. The management is certainly making efforts to bring in new goods (like the beds, bedspreads and ranges) to enhance the vacation experience. ||||Service was great. The manager was kind, even before our arrival in letting us know what to expect from each of the options. She was most gracious in offering information about the cottages and the Cape in general. ||||Our cottage was clean as could be. The rules and policies are clear. The price is on par with other options in this region. ||||My only questions are Covid-related. In the descriptions here on Tripadvisor at the time of this writing, there are two points made. One suggests that cleaning supplies are used to kill Covid 19 and AIDS (I didn't know such substances exist), and that staff wear masks in public areas (the three encounters I had with the kind manager, Helena, in her office, she did not have a mask on). Perhaps the description needs to be updated.||||Again, a wonderful...