Eglin Family Campground — Hotel in Valparaiso

My overall experience was excellent. This review is about a month late but i need to make it known that Irma at the Famcamp Office was the BEST! I was traveling with my brother in 2 RVs and left a VM at the office looking for availability. I missed the call back and ended up rolling the dice and showing up to see if there was any availability. I arrived about an hour after the office closed and saw Irma at the back office on the phone. I expected her to sign to me, we are closed... but she gladly let me in and helped us get checked in. She gave us the breakdown on the amenities and local attractions. She made sure we were taken care of. She was a breath of fresh air and her customer service was exceptional. Our stay was great! We stayed at Postil Point, right next to the water. Beautiful location. The downside was the power was not functioning due to the storms the previous year. We had water hookup and a dump station nearby. Also clean bathrooms with showers there. The view and not having many other campers around was worth not having power. We ran the generator when needed. The base exchange was close by with a nice food court. Nice little beach area with volleyball court along with boat rental. The kids (and me) loved seeing the different jets flying all the time. Will definitely return!...

When I finally found the campground and the two entrances, I found no signs directing campers to an office or check-in site. After locating it at the rear of the campground, I went inside to check in. The man at the desk made me feel like I was inconveniencing him. I commented that they should consider a sign at the entrance directing newcomers to the office. His reply was a shrug of his shoulders and informing me that check in was at 3 and it was only 1:15. He told me I could check in now but it would cost another $20. Ive stayed at numerous Famcamps,over the US and snever had to pay an early arrival fee. Ive been told other Famcamps that if my space was available and it was after 12, there was no problem. I didn't want to leave and drive around for less than 2 hours so I paid the "early arrival" fee. He gave me my receipt and said"OK, you can go to your site". When I told him again that this is my first time here, he went to a cabinet and slid a brochure at me and said "there's a map on there, have a nice day" and went back to his computer. Sorry this is a bit long, but I've never been treated so shabbily at a Military Famcamp. Never come back...

We made a reservation for 3 weeks. First time here. Sadly our fault for not reading the email in its entirety where it said we move to another site for the last 2 days. They never said anything to us when we checked in whatsoever. The day we were to move since we didn’t know ended up not moving till 1630. The people ended up going to another site they actually liked better and all was fine. However they told us we still had to move so we did. Then they called us the following day and said it would be charged a late fee of $35. Now mind you nobody has ever even moved into that spot. My Husband asked why? She replied that it was for her manpower of being on the phone for 15 min moving the other people. It seems a little ridiculous that aren’t more understanding or kind. She literally lied to us and said the people moved in the next day and our friends said nobody is there. There is zero cable or internet and it’s the same price of $35 a night if you’re in full hook up or partial hookup. They make you pay up front and won’t let you leave or you forfeit all your money. Very disappointing. Won’t be coming back but I’m sure...