Popeyes Louisiana Kitchen — Restaurant in Florida

"Absolutely unacceptable service and management!"

14JAN25 I placed an order through the app at 4:30 PM for pickup at 5:00 PM. Arrived early at 4:50 PM, but my order was nowhere to be found. After a search, they finally located it – the last ticket on the printer, not even on the board yet! The ticket was then placed at the end of the others even though I ordered and paid 30 minutes before/

It gets worse. At 5:15 PM, my order still wasn't ready. They hadn't even cooked the chicken for my 8-piece meal! With my schedule, I couldn't wait any longer and requested a refund.

The manager's response was appalling. Not only did he refuse the refund, but he also threatened to call security because I was recording our conversation (which, by the way, did not capture any sensitive areas of the base).

This level of incompetence and unprofessionalism is unacceptable. The manager clearly needs retraining or replacement, and the kitchen staff needs to seriously improve their order fulfillment and inventory management. Avoid this place until they get their act together!

15JAN25 Below I received a robot reply, this is why Popeyes is going down is because customer service is a problem. You really need to "fix" the Eglin AFB Popeyes by removing...

Ordered an 8 piece family meal which came with a large side, added a regular Mac and cheese, and a gallon of sweet tea. They gave us 2 single servings for our large side which was not enough to feed our family of 3, they forgot our Mac and cheese, chicken was cold, the gallon of tea was 3/4 full, and the biscuits were dry and stale. So disappointed. Tried to call after returning to our AirBnb off base and no one answered. We will be returning tomorrow to ask for a...

I've been going here for the past couple of months since I work on base anyway. I put in a mobile order and every single time I come it's not ready and I watch them make orders that new people are putting in before mine. I have to go through the line and tell them I had a mobile order and then they start making my food. What's the point of putting in a mobile order when they don't start it till I'm there? Food tastes...