Stonewall Resort — Hotel in Weston

The surroundings and property are beautiful, even in winter time. However, this is a five-star resort, so be prepared to open your wallet and pay for it.

Being a five-star, however, requires the staff to exercise the utmost of care. For the vast majority of our experiences here, they have done so, often amazing levels.

As someone who has worked the hospitality industry, I know how difficult it is to manage and operate a five star resort. Expenses abound, hence the high prices.

And given that, I will offer up my observations for possible improvement.

The breakfast oatmeal was runny and mostly grule. If I were the food server, I would not have served it and would have asked cooking staff to recreate it properly. This was old fashioned Quaker oatmeal. It's not too difficult to cook properly.

We were charged in full price for it, $9 a bowl.

The restaurant staff goes to extraordinary measures to try to handle complex food allergies. These are becoming more and more present in our environment, so probably even more caution has to be exercised. It will be necessary to find egg substitutes and bakery options like bread and such that do not have egg and gluten and tree nuts. Schar's bakery has such a line of products and these can be ordered online in bulk. The best egg substitute is Just Egg, and this can also be ordered in bulk packs shipped frozen. If anyone wants to be in the hospitality or food service industry these days, one must become intimately associated with food allergies and menu reading. This is a difficult time for anyone on food service staff. But we can counteract this with proper education and an expanded and varied menu.

In the rooms, the standard room has no microwave so be prepared for that. Suites have microwaves and a small kitchen sink. Thank you for placing dishwashing detergent and paper towels above the sink! Appreciated.

It would be helpful to have Kleenex tissues in the bathroom AND in the main room.

Our junior suite offers a bubble tub which is great. The shower is a ADA shower, and unfortunately there is no water dam to prevent water flowing onto the floor of the bathroom. They probably might want to revisit that because the maintenance upkeep from water spillage can be expensive.

I note that the soap dispenser for hand soap in the bathroom is over the bathroom floor, which will only make things messy. Might be better to have some kind of removable mounted cleanable tray underneath it to catch soap drips.

The Laurel spa is dark on Mondays as is the store. It's recommended to book Laurel spa appointments in advance, possibly months in advance. Be sure you have a spot. The Swedish massage and the full body scrub are remarkable experiences.

The convenience store does not carry ladies' swimwear, so if you forget yours, you'll have to go buy some at the Walmart several miles north of here, perhaps a 15 to 20 minute trip one way.

They have a small gymnasium with a reasonable set of equipment which will work every muscle of the body. For those who are knowledgeable on such things. I would suggest that the treadmills be replaced.

The pool is indoor outdoor with a great spa indoor and outdoor.

The restaurant and bar staff are very attentive and we find the meals delicious when we can find things that fit the wife's food allergies.

They accommodated her in many remarkable ways and even added a wonderful little fruit dish with local aged balsamic vinaigrette as a treat for her birthday dinner.

For visitors with complex food allergies, contact the food and beverage manager or staff and work with them. If you want to have some special little cake or pastry made or purchased. They will do what they can to accommodate according to the F&B manager. However, there will be limits on this because sometimes things get so busy that they can't necessarily accommodate everyone for every special exotic request. But is someone who has a heart for the food service and hospitality industry, I think they really did go above and beyond the call of duty and many ways during our...

My husband and I were part of a group that stayed at the resort in 2024. We really enjoyed the hotel & the experience so much that we came back May 2025 with one of the other couples. ||I'm going to start this review with the "BAD", but please keep going, because I am going to end it with the "GOOD."||The BAD:||Our check-in experience was less than stellar. The staff behind the counter could have cared less that we drove a very long way to stay at the resort. Not a "happy to have you" attitude. More less, "let's get you checked-in so we can go in the back to sit down" vibe. ||We called down our first night to ask if the rooms are serviced daily. We were told only if we requested it. So, we requested that our room be serviced daily. (Trash taken out, bed made & fresh towels provided.) The 2nd day we were there the room wasn't serviced, so I called Housekeeping. Couldn't get ahold of them. Went down to the front desk and was told that since there is only 1 person that takes care of ALL the rooms, they were very busy. WHAT? 1 person? REALLY? So, when my husband inquired about it, the front staff got a little argumentative and said that if we wanted it done, we needed to call every day to request it. WRONG! (To find out how this was resolved - get to the "GOOD" below.)||More of the same when we went to get the towels for the pool. There were 2 staff that were taking inventory (apparently) and never looked up to see if we needed any help. Glad we had been to the resort last year so we knew what to do.||The resort is beautiful, but the property doesn't seem to be kept up. The rooms are comfortable and the views and grounds are spectacular, but things need to be painted, chips in walls need to be fixed, the bridges need staining and the road into the resort really needs attention. For the cost, these are things that should be taken care of. The games in the library should be updated, as most of the games were missing key parts. Petty, I know, but if you are going to provide them, make sure that they are good.||The GOOD:||The best part of our trip was meeting Stonewall Resort’s Food and Beverage Director Joe Corcoglioniti. After our disastrous conversation with the front desk staff over the cleaning of our room, Joe stepped in. He listened, he took action and then followed up. Our rooms were serviced each day, and he checked with us throughout our stay to make sure everything was okay. He then went above and beyond to provide appetizers prior to our dinner. Then, he got us reservations in Lightburns, which was FABULOUS! I would highly recommend that Stonewall management make sure the Joe leads the entire staff at Stonewall in Customer Satisfaction techniques. Meeting Joe was truly a highlight of the trip. And yes, Joe, we walked to the Marina and saw the HUGE carp...and feed them. Lots of fun! Thanks for the heads-up.||When we checked in the gentleman that helped us bring our bags to the room was WONDERFUL! He was welcoming, professional, asked us if there was anything we needed, just to let him know. I do apologize, I should have taken his name down, but I have to give him kudos. He was there when the front office staff & my husband weren't having the best of conversations. He came up to move us out of the lobby, which was the right thing to do. Very helpful!||Last shout-out is to the chef at Lightburns. Tremendous food! Loved every bite and I would recommend everyone to take the shuttle up to Lightburns for lunch or dinner. Amazing view and incredible, delicious food. ||Things we did during our stay: played card games because of the rain; used the pool, walked down to the Marina, sat out on the back patio. Went into Weston (15 minutes north) and went to the Coffee House, Appalachian Glass to see the glass blower, then to the Glass Museum and Lambert's Winery. My husband and his friend went Clay shooting, which they loved. All...

Making the Most Out of a Series of Unfortunate Events: Overall, I love Stonewall Resort but my recent visit was an adventure to say the least. This past adventure makes me hesitant to revisit the resort. My partner and I were excited for a romantic post-Christmas getaway and booked four nights. After a total of 7-hours of driving, we got to the resort on the first night just to be told that we could not check in due to the heat system failing. I understand that heat and water systems can become vulnerable in extreme temperatures and the resort could not control this but a business can control how they respond to situations and I think Stonewall could have done a better job. I did not receive a call that day that the heat was not working (I booked through a third-party and the resort had Expedia's number but not mine) so we made the long drive just to be turned away. Instead of cancelling the entire reservation, I opted to try checking in the next day. I wish the resort would have offered to book a hotel room for us that night but we were on our own for that one and drove to Clarksburg for the night. We were able to check in the next day but the heat stopped again and even when heat resumed, the lobby and hallways were warm but our room was between 57-60 degrees and my partner and I bundled up the whole day and the hot water stopped working as well. My partner called the front desk and thankfully the resort offered to upgrade us to a king room with a lake view. While this was nice and I commend the resort for this action, they didn't follow up to switch the room and we had to call the front desk to ask if this upgrade was still happening. The heat in our original room was broken and they sent someone to fix it but we opted to move to the better room. The rest of the stay was pleasant until our final night/morning when we were informed that the water line broke! All this chaos occured in the span of four days. The resort did offer discounts on our first night of dining but I wish the customer service experience would have been better given the situation. The resort should have offered to book an alternate room for the night for us instead of me spending extra money on another hotel. The resort should also have tried to make amends by offering either a complimentary stay at a future date or refunded the resort fee/give free meals since services were limited most of the trip. We appreciated the room upgrade and the hotel allowing us to extend our stay so we could get all four nights instead of having to wait until after the holidays to contact the Accounting department to request a refund (trying to get a refund for the first night that we could not stay was unclear and sounded complex, which should not be the case but we are thankful they decided to let us have our fourth night at the end of our stay). The morning we left, there were still water problems and, although we made the best of the trip and still ended up created wonderful memories, I was disappointed by how the resort...