The Ocean Villas — Hotel in Đà Nẵng

We spent four days at Ocean Villas Da Nang as a family with children. Our accommodation was a villa (L Villa), apparently operated by a private individual. We weren’t aware of this at the time of booking, as it was reserved via Booking.com. Unfortunately, this led to noticeably different treatment from the resort staff compared to guests who had booked directly with the hotel. We had the impression that we were not welcome.||Villa & Accommodation:|The villa itself was spacious, modern, and very clean—ideal for a family. A major highlight was the private pool, which provided a lot of privacy. The contact person responsible for the villa was friendly and helpful. However, our luggage was not carried to the upper floor, which can be inconvenient for families with small children and a lot of baggage.||We had the option to have breakfast served in the villa, which initially sounded convenient. Unfortunately, the offering was not sufficient for six people. While the quality was acceptable, the portions were too small: coffee and juice were not enough for everyone, and the selection was unsatisfactory. Switching to the breakfast buffet was only possible for an additional charge.||The Ocean Villas grounds were very well-maintained and clean.||Service & Staff:|Overall, the service was disappointing. Especially during breakfast at the restaurant, the staff appeared demotivated and unfriendly. Once our villa number became known, the treatment grew even more reserved. Replenishment was minimal, the coffee station was often empty, glasses were frequently missing, and tables were reluctantly or not at all reset. Simple tasks like tidying up blown-over objects or replacing damaged furniture were clearly neglected.||Breakfast & Facilities:|The breakfast buffet was disappointing: limited selection, little freshness. If possible, it's better to order noodle soup directly. The large pool is beautifully located with a stunning view of the ocean, but cleanliness was lacking here as well: stained lounge cushions, beer glasses from the previous day left around, and the lifeguard was rarely seen. The beach itself was clean and beautiful, but again, there were not enough loungers and sun umbrellas available.||Other Pool Areas:|The second pool was in significantly worse condition: unkempt, dirty, with moldy loungers in the water. The pool bar was closed, and there were hardly any bathing rules in place. Many guests swam in their underwear or street clothes.||Dinner & Evening Staff:|We would like to highlight the evening service at the restaurant as a positive experience: a very friendly and motivated staff member noticeably improved our evenings. The food was of good quality, though priced on the higher side.||Conclusion:|The location and potential of the resort are undeniable—especially the beach and the large pool are visually impressive. The resort itself is rather remote. However, the unequal treatment of guests, weak service, and lack of maintenance significantly diminished the overall experience. Those booking a villa through a third-party provider should be prepared for limited service and less...

My suite was G2. It was around 350~400 per night.||The Pleasantries:|The Outdoors:|The public pool was a sight to behold, and the proximity to the beach was most convenient. One could spend a rather enjoyable afternoon by the pool, sipping a fine beverage and overlooking the ocean.||Privacy and Convenience:|The villa provided a good level of privacy, and its location offered convenient access to both the Da Nang city centre and the charming town of Hoi An.||Staff Deportment:|Though understaffed, the personnel conducted themselves in a professional manner, and their handling of complaints was quite civilized, I must say.||The Unpleasantries:|Absence of Amenities:|It was most disconcerting to find that the rooms were bereft of televisions and that the air conditioning system was inoperative. For the rate of 400 USD per night, one would reasonably expect these basic amenities to be in good order.||Inefficient Procedures:|The necessity of waiting for staff to check in and out was an irksome inconvenience that could have easily been avoided with proper staffing or organisation.||Disrepair:|The villa exhibited a rather rundown appearance, with appliances in various states of disrepair. The fan, the hair dryer – all seemed to have seen better days.||Design Inconsistencies:|The logic of the design was puzzling indeed. Providing but one cup, yet two sets of toothbrushes, left us quite perplexed. The safe was curiously placed atop the closet, and the water pressure was disappointingly weak.||Furniture:|I would be remiss not to mention the furniture, which appeared rather worn and past its prime.||In Conclusion:|Ocean Villa, despite its appealing location and outdoor amenities, fell short of the expectations one might associate with a venue at this price point. Whilst I extend my sincere appreciation to the staff for their professionalism, I cannot in good conscience endorse this accommodation without significant improvements.||Though our stay was not entirely without merit, the aforementioned shortcomings led us to seek a refund for one of our nights. It is my earnest hope that Ocean Villa might address these issues, for the potential for a truly splendid getaway does...

My suite was G2. It was around 350~400 per night.||The Pleasantries:|The Outdoors:|The public pool was a sight to behold, and the proximity to the beach was most convenient. One could spend a rather enjoyable afternoon by the pool, sipping a fine beverage and overlooking the ocean.||Privacy and Convenience:|The villa provided a good level of privacy, and its location offered convenient access to both the Da Nang city centre and the charming town of Hoi An.||Staff Deportment:|Though understaffed, the personnel conducted themselves in a professional manner, and their handling of complaints was quite civilized, I must say.||The Unpleasantries:|Absence of Amenities:|It was most disconcerting to find that the rooms were bereft of televisions and that the air conditioning system was inoperative. For the rate of 400 USD per night, one would reasonably expect these basic amenities to be in good order.||Inefficient Procedures:|The necessity of waiting for staff to check in and out was an irksome inconvenience that could have easily been avoided with proper staffing or organisation.||Disrepair:|The villa exhibited a rather rundown appearance, with appliances in various states of disrepair. The fan, the hair dryer – all seemed to have seen better days.||Design Inconsistencies:|The logic of the design was puzzling indeed. Providing but one cup, yet two sets of toothbrushes, left us quite perplexed. The safe was curiously placed atop the closet, and the water pressure was disappointingly weak.||Furniture:|I would be remiss not to mention the furniture, which appeared rather worn and past its prime.||In Conclusion:|Ocean Villa, despite its appealing location and outdoor amenities, fell short of the expectations one might associate with a venue at this price point. Whilst I extend my sincere appreciation to the staff for their professionalism, I cannot in good conscience endorse this accommodation without significant improvements.||Though our stay was not entirely without merit, the aforementioned shortcomings led us to seek a refund for one of our nights. It is my earnest hope that Ocean Villa might address these issues, for the potential for a truly splendid getaway does...