Bounty Hotel — Hotel in Hà Nội

I have lived and worked in Vietnam for six years now and travel a lot with my work so hotels are just a part of the job. The vast majority are all pretty much the same and seem to copy each other. Hotels are so bland and average ,||||The staff here are typical youngsters, going to uni and starting their lives, they are polite and friendly, they care for their customers as much as they are allowed to by their management and systems. All is very routine and as long as things run smoothly then all is fine.||||It is only when you have a request or a problem that things go pear shaped, Problem solving and decision making are nor high up the list on any Vietnamese's list so you will have challenges finding positive outcomes.||||So although the staff are lovely there are limits on customer service. The food is poor and identical to many hotels. Asians seem to accept low standards quite happily and as they are not confrontational by nature they just put up with whatever level and quality of food, service, whatever they are given. Whereas foreigners are much more assertive and confident in saying "Excuse me"... complaining is okay if done politely and respectfully. So food that is supposed to be eaten hot is actually cold and therefore eating is not as good an experience as it should be.||||Rooms are okay, the more expensive ones have a bath. the smallest rooms only a shower. Bits kept falling off mine and not repaired, l had the obligatory cockroach as a pet in the shower. I don't think the air cons actually have a service schedule so they are a potential health and safety risk. Rooms are relatively clean and tidy compared to some of the hovels l have had to suffer.||||It is over priced for what you get but then that is Vietnam all over. Charge a lot and give minimum viable product.||||Ah, the walls, the walls... they are paper thin and you have a lot of noise issues from other rooms as well as the playground opposite the hotel that plays blaring music all evening until 10 or 11 pm. If you want some peace and quiet then this hotel is not for you. Other than...

If you are in Hà Nội for tourism this is not your hotel since it's a 30 min drive from the Center. I was there visiting friends that happened to live just around the corner. For me the hotel was absolutely lovely surprise. Didn't expect anything walking in but rooms were spacious and clean. My room (902) was big and clean.||Staff is so friendly and they did everything to make you feel comfortable. Also the breakfast was pleasant surprise. Usually in these 2-4 star hotels in Vietnam they are little bit lost with western type of choices for the breakfast but here they had them spot on.||One of the best 2-3 star hotels I have stayed in. And for 800000 VND a night it was definitely worth a stay. Will use the same hotel now in May when I...

I've booked this hotel repeatedly. It's convenient. Outside there're many local eating places and coffee shops. Little Supermarket or small shops are around the corner. The Garden shopping mall is in 10 minutes' taxi ride. Staff there are friendly...