How do I begin to describe the Renaissance Hoi An and the incredible experience we had there?
Maybe it’s the stunning waterfront views that take your breath away the moment you arrive, or the top-notch facilities, like the expansive, modern gym, the serene 48-meter pool, or the vibrant kids' activities room that makes it a family paradise. Then there’s the luxurious spa, where highly trained masseuses use fragrant, locally sourced products to create an experience that’s pure relaxation. And, of course, the food deserves its own spotlight—because, let’s be honest, who doesn’t appreciate great food? The breakfast is a culinary masterpiece, offering a seemingly endless spread of local and international dishes, with something to delight every taste.
The rooms are equally impressive. Whether you’re staying in a spacious junior suite, complete with a separate living room, or indulging in one of the 3- to 5-bedroom waterview villas, each boasting a private 7-meter pool and fully equipped kitchen, you’ll feel like royalty.
But as wonderful as the facilities and food are, they aren't what made our stay truly unforgettable. The people did. The staff at the Renaissance Hoi An are exceptional—genuine, attentive, and always willing to go the extra mile. My husband and I often find ourselves reflecting on the warmth and care we received, even now, while staying at another resort in Sri Lanka. What was supposed to be a six-day stay turned into nearly a month, all because we felt so well taken care of and at home.
The team didn’t just meet our needs—they anticipated them. From checking on me when I wasn’t feeling well to making my birthday celebration special, they constantly went above and beyond. We weren’t just guests; we felt like we were surrounded by friends. Ambassador Thuy, in particular, stood out—her passion and dedication shone in everything she did. The chef, too, went the extra mile to personally ensure my dietary restrictions were accommodated. The restaurant staff even walked me through the buffet, offering custom meals to suit my needs.
And let’s talk about the spa—yes, Vietnam is known for its massages but after trying several local spots, we kept coming back to the Renaissance’s spa. The quality of the treatments was incomparable, and I made it a point to indulge several times a week throughout our stay.
We spent nearly all of our time at the resort, only leaving for the occasional trip to explore Hoi An and Da Nang, but always eager to return. The energy at the Renaissance Hoi An is uplifting and positive, with the entire team—from the groundskeepers who meticulously tend the gardens to the housekeeping staff and bellmen—greeting us with genuine smiles. This atmosphere of warmth and hospitality is a direct reflection of the remarkable leadership of General Manager Mr. Jean and his equally impressive Operations Manager, Mrs. Hong.
Mr. Jean’s sincere dedication to making every guest’s experience special was clear. His team’s admiration and respect for him were evident, and that sense of respect was present in everything they did. It’s rare to see a general manager so involved in every detail, and even rarer to find one who does it with such grace and humility. Mrs. Hong, with her sharp attention to detail and hands-on approach, was constantly ensuring that everything ran smoothly. Together, they created a leadership duo that radiated harmony and positivity, making us feel more like family than guests.
The Renaissance Hoi An isn’t just a resort—it’s a sanctuary of kindness, care, and exceptional service. We made some of our best memories there, and we can’t...
Read more
Learn more insights from Wanderboat AI.
