Malibu Resort Mui Ne — Hotel in Phan Thiết City

We stayed one night in Malibu and when we arrived the staff spoke very little english and did not understand us trying to check in. In the end my partner had to go around the reception desk and into their computer to show them the reservation which they hardly even read and then showed us to our room eventually which was in the reception area. ||||The room was very basic, outdoor tiles on the floor looked dirty. The fridge was very dirty inside and it turned out it hadnt actually been working during our stay. We booked a double bed and were given a twin room. There were no sheets on the duvet and stains on the towels so we ended up sleeping in our sleeping bag liners. The room soon filled with flies as there is a crack to outside between the windows. The noise at night an very early in te morning from reception was terrible. Feels like there is people in your room it is so loud. ||||In the middle of the night the power went off and the air con stopped working after that epidsode and very little attempt to fix it. Whenever we aske for help we were giggled at by female staff and when we asked male staff it seemed like a lot of effort to come and see the air con, try tried a button and then left with no explanation and no further attempt to fix it. The wifi did not work all of second day so we were unable to book a hotel for next night in another city. ||||||No apologies made or try to make it up to us for these things not working when we payed $30 for the night! ||||The pool was very large and the gardens are beautiful and well maintained. However there is a lot of flies floating in the pool. The restaurant steps onto the beach which is great. Not many beds around pool (only about 4).||||The restaurant is average at best and does not stock everything on the menu. ||||When checking out we expected them to give us the two bottles of water from mini fridge complimentary because of our air con not working however we were told we must pay and they also tried to charge us for a pack of cards which we had apparantly taken from the room?? ||||We would not recommend this hotel! ||||The place has great potential if the same amount of effort was put into service and the rooms as it is to...

We stayed one night in Malibu and when we arrived the staff spoke very little english and did not understand us trying to check in. In the end my partner had to go around the reception desk and into their computer to show them the reservation which they hardly even read and then showed us to our room eventually which was in the reception area. ||||The room was very basic, outdoor tiles on the floor looked dirty. The fridge was very dirty inside and it turned out it hadnt actually been working during our stay. We booked a double bed and were given a twin room. There were no sheets on the duvet and stains on the towels so we ended up sleeping in our sleeping bag liners. The room soon filled with flies as there is a crack to outside between the windows. The noise at night an very early in te morning from reception was terrible. Feels like there is people in your room it is so loud. ||||In the middle of the night the power went off and the air con stopped working after that epidsode and very little attempt to fix it. Whenever we aske for help we were giggled at by female staff and when we asked male staff it seemed like a lot of effort to come and see the air con, try tried a button and then left with no explanation and no further attempt to fix it. The wifi did not work all of second day so we were unable to book a hotel for next night in another city. ||||||No apologies made or try to make it up to us for these things not working when we payed $30 for the night! ||||The pool was very large and the gardens are beautiful and well maintained. However there is a lot of flies floating in the pool. The restaurant steps onto the beach which is great. Not many beds around pool (only about 4).||||The restaurant is average at best and does not stock everything on the menu. ||||When checking out we expected them to give us the two bottles of water from mini fridge complimentary because of our air con not working however we were told we must pay and they also tried to charge us for a pack of cards which we had apparantly taken from the room?? ||||We would not recommend this hotel! ||||The place has great potential if the same amount of effort was put into service and the rooms as it is to...

We booked this a few years ago via the agency "Classic Travel" in Shanghai. When I went there to pay, they informed us that our choice, the Bamboo Village Hotel, was fully booked and offered us this one, much better, new and beautiful, even for the same price!!! ||So it is longer ago than 2010, but after I heard it is still the same poor place, I decided to post this anyway.||||We were 2 families traveling together and we were the only guests from the second day. So for that reason, as we were not enough guests, we were refused our booked and payed for buffet breakfast, and they wanted us to have a coffee and a pancake each and then pay for all extras. ||||Because 10 people were on the one hand not enough guests, on the other hand obviously too many to deal with, there had never been a set table in the morning, and after having waited for half an hour the first 2 days, with the result of not having enough plates or cups anyway, we decided to set the table ourselves.||||Anyway, we made very clear that we will have as much breakfast as we want....was a big hazzle.||the rooms were extremely small, but they were not dirty.||Outside the hotel was a big banner with an offer like '18 US$ per night and room, including breakfast". Well, we had payed much more... and then found out from a raging manager in our first choice hotel, that they were not full at all!!!!||||So so so many negative things happened and they did not manage to give us the right bills for our f&b when we left.. we were not able to check it but estimated that it was at least not too much. ||Somebody must have understood and they tried to stop us and pay more...||||It had not been possible to contact any responsible person in the travel agency, internet never worked.||||An email to the travel agent, a high end agency in Shanghai, had never been answered. But at least the got the 'unsubscribe' from their emails now. After...