Gateway Inn Pu Luong — Hotel in Thanh Hoá Province

Staff- Best hospitality we ever had! The staff are the kindest people, good English, help you with anything and you get tea with anything in here. We also asked to boil water for ourselves so they just gave us a kettle to our room, very thoughtful! Also the welcome watermelon juice is the best we had! I really cannot explain enough how kind and helpful the staff is.

Location - on the main street with a stunning view!!! It is convenient to get here because busses go through here. The view from the room is the same one that you see from the common area but from a higher point and it is very relaxing to have such stunning view

Food - there are almost no food options around and most tourists we saw came here for their meals. The food is delicious but a bit pricey, but honestly that's the entire area and there are not a lot of other options. But the food is very tasty and fresh, they also make the same dishes differently so you can really see it's with whatever fresh Ingredients they have, breakfast is great!

Cleaness- it is hard to fight with nature and really I saw someone cleaning around here almost every hour. They really do their best to keep this place pleasent.

There is a bug net for the bed and this is very helpful :)

Facilities - This is not something about this specific place but more about all of Pu Luong, but I think it's fair to mention it. You sleep really in nature and that means nature is all around you. So at night you will see a lot of butterflies bugs beetles and some cockroaches among other livings things that are supposed to eat all of them . You sleep in a bungalow-like room so there are some openings for bugs and other creatures to enter. Same goes for the toilets and showers that are outside of the room and take some stairs to get to. This can be inconvenient, but it's part of sleeping in Pu Luong and the same in every homestay. People who look for a luxurious experience should choose to sleep in...

We booked this accommodation based on the very good reviews. Unfortunately, our expectations were not met - we were very disappointed. First of all: the view is stunning and the location is very promising. The accommodation is located right on the street - which, however, also means traffic noise (but this is part of Vietnam). The room was unfortunately very disappointing. I can only speak for the room category we booked (Duplex Balcony), which has its own bathroom. However, it is located on the lower floor and can be reached via a steep staircase. The bathroom also has the only trash can (for toilet waste, as is usual in Vietnam), which is a bit inconvenient. The sleeping area on the upper floor is very narrow and the bed is extremely hard. In addition, it is extremely noisy to the next room (only a small wooden wall through which you can hear everything from the next room, especially snoring at night). You feel like the person in the next room is lying right next to you. The room door should also be oiled; it gets stuck and squeaks quite loudly when you slide it open. The food in the restaurant was OK, but nothing particularly noteworthy. The breakfast, on the other hand, was very disappointing and everything took a bit of time (for example, we didn't get salt until the egg was already cold). Unfortunately, we missed the great and helpful staff that many people mentioned. Instead, everyone seemed a bit unmotivated and bored. Maybe we were just in the wrong room on the wrong day. However, on our longer trip through Vietnam, this was one of the worse accommodations and I would unfortunately not...

Didn’t have the nicest experience here but it was ok. I have to say the staff was pretty friendly, breakfast was pretty good (lots of options) and there was an incredible view from the dining room. However, it’s hard to get any proper sleep in the dorm. It’s right above the kitchen and you can literally see below through the floor, so you either get woken up early morning when they cook breakfast (before 7) or you are kept awake later at night (you can hear everyone talking below). Also, there was some loud machine noise that started around midnight of the nights we were there, possibly coming from the kitchen below (it wasn’t something in the room). You can also hear the cars and motorcycles driving past (all time of the day and as early as 5:30 am). There’s no ac in the dorm and but they do have fans. They don’t have any lockers to store you’re expensive stuff securely. Food was pretty bland and it’s really expensive compared to other places (you can easily walk 5-10min to get to a more affordable & delicious restaurant). Motorcycle rental cost 350 000, found a reputable rental company not far from the inn doing it for 250 000 gas included. Even the buses they sell are overpriced compared to what’s online (ex. 350 00 at the inn vs 290 000 dongs online). The shower head kept falling on the floor and even fell on me a bunch of times while I was showering, they need to fix that. The area was very smoky while we were there (people burning stuff a bit everywhere), ruining the experience. The smell of the smoke gets in the room too cause it’s open to...