Coles Thuringowa — Local services in Kirwan

Usually I have good things to say about this supermarket and it's staff, but today I was left feeling a little bewildered and confused.

After I had paid for my purchase at the self checkout in the usual manner and had walked about half way towards my car, one of the ladies behind me called out and said that one of the staff wanted to speak with me.

The staff member caught up to me and asked if I had gone through the self serve checkout. I told her that I did.

She then said that my card had declined (if she needed me to confirm whether I went through the self serve checkout or I did not, how would she know with any certainty that my card had declined my purchase)?

Although I was able to provide a receipt and prove that no such incident had occurred and the woman who chased me and said it 'must have been someone else' was polite and professional when I proved her wrong, I'm a bit worried as to how this mix-up even occurred in the first place.

What would have happened if I decided not to print a receipt today? Would I have been apprehended without a shred of proof and charged with shoplifting because someone somehow got their wires crossed?

It's not my intention to get this staff member in trouble. Clearly she thought something had transpired and was trying to get to the bottom of the situation and I assume that she followed usual protocol.

I just want to know what provisions are in place to ensure that other people are not falsely accused of such things without a shred of evidence in the future?

Thank you for your kind attention to this matter.

Edit: I spoke to the manager just now and he was extremely apologetic over what transpired.

I have upgraded my star rating to reflect that I accept that this was an honest mistake and I appreciate his...

Crazy Jess' service-

As a Hotel Manager overseeing several 5-star hotels in the area, I had an unfortunate encounter with a woman named Jess while working as a delivery driver for DoorDash and Uber Eats. In my experience, Jess was one of the rudest and most unprofessional individuals I have ever encountered. During the course of my interaction with her, she did not respond to any of my questions and even charged me for a bag and threw it at me when I requested one.

Furthermore, when I placed my items on the desk to be scanned, she carelessly tossed them onto the desk causing my items to fall on the floor. Despite this, Jess did not apologize or attempt to rectify the situation. It was evident that she treated all customers, including those who deliver, with a lack of respect.

As a representative of Coles, it is the responsibility of every employee to provide excellent customer service, regardless of who the customer is or what their job may be. Jess's behavior was unprofessional, uneducated, and showed a lack of basic customer service skills. She did not treat customers with respect and undermined their value.

It is a shame that Coles employs such an unprofessional and disrespectful individual, as it negatively reflects on the company as a whole. In my opinion, Jess is not suitable for any job on earth, given her lack of basic customer service skills and rude behavior. The entire experience was a complete nightmare, and it was disappointing that Jess did not even have the courtesy to respond when I bid...

I wonder if you are really interested in my experience at Coles thuringowa today. I have been a customer with Coles for 44 years. I am seriously considering changing my loyalty to Coles and taking my business to Woolworths. I find almost every time I do my grocery shopping, there are NEVER enough checkouts open. Today at 2pm, I went to put my groceries through. There was only one checkout open, and 3 people with large trolley loads lined up before me. I approached the person I thought was the team leader to ask if they were able to open another checkout. I was told there wasn't enough staff to do this. But I was welcome to go through his checkout. This was the 12 items checkout. I appreciate the checkput operator putting my groceries through. However, the problem is that there are never enough checkouts open. EVER. So I would suggest that Coles takes a good look at how you operate and employ enough staff to provide good customer service. I spend an average of up to $1200 a month at your store. I am fed up with the lack of staff. I have no complaints about the staff. They are all very good, I am complaining about the fact that there are not enough of them. I would like a...