Coles Tooronga — Local services in Melbourne

they dont have king prawns.... where are the king prawns? someone else mentioned the 'ambience'....i mean what can we expect? it's a supermarket - i reckon the atmosphere would be better first thing in the morning as there wouldn't be many customers around.... in Tooronga you have to be a good 'trolley jockey' - when you get to the end of any section e.g. heading to the milk section .....you better slow down - you'll see seniors going too slow....kids going too fast ....with their parents talking to them and blocking the way....other weird people who don't seem to understand how to get out of the way so that other people can get through.....it's incredible how most of them think they are so important they can't be bothered to leave space for other people...yep they are too proud to step aside ...i reckon what we need is some lines on the floor....treat them like horses....tell the annoying ones to race along the inside rail....they should be rubbing against the cold case to make sure that the rest of us can get through....what is the problem with some people? what does it cost you to have basic consideration for others? you are human being you have 2 eyes and a brain...the eyes are for looking the brain is for thinking how to react.......they reckon its more important to talk to whoever about really important stuff like what ingredients do we still need to get for tonight's dinner....blah blah blah......happens all the time in supermarkets....why can't they all be like me and do their shopping quietly??? people are annoying that's one of the main problems with our society....people are too self absorbed ....you know what i mean you can see it anywhere.... and don't think you'll be able to get your vegetable shopping done peacefully in here...you'll get at least 3 women pushing in when you're trying to do something....and they dont care how they get in your way,,,,,...you are in such a hurry your life is so important..... so if you are flexible and have the time i would say dont go here around lunchtime or in early afternoon ....not on weekends.... i cant say if atmosphere better on weekdays as i dont shop here that often....only now and then.... i'd say sometimes the 'atmosphere' in supermarkets could be better in the early mornings....less people ,,,,,probably best time to shop .......definitely....i been to Woolies somewhere early in morning when there's only about a few customers in the...

customer service. The lady and the manager who was at the store at about 6pm 11th October.

I was charged $26 for an item while thought it was $13 because it was put on the same shelf with a very similar item (OMO ultimate sensitive vs OMO sensitive). There were 2 of the $26 bottle put together with the $13 bottle shelf)

Then I explained to a staff, and I was being understandable cause it was simply put on the wrong shelf, so I asked to get the $13 bottle and return the $26 bottle to get a $13 refund. I had to take it all the way from the bottom of my own trolly then the staff at the customer service (girl with long hair) said that I had to also return the $10 that I got from the 2000 fly buy points I claim.

Now that is understandable, but I check my total flybuy points is 7482. So I don’t believe it has anything to do with that OMO washing liquid bottle. So I was very upset, but she and her manager kept saying “the system don’t allow them to refund the whole amount because of the flybuy points, which makes no sense to me. The manager eventually even said if you are not happy with this, comeback another day and call customer service. SERIOUSLY, they are the customer service team!!

and also, None of them said sorry for the fact that I got charged incorrectly because the item was placed on the wrong shelf in the beginning, and it took my the whole 20 minutes having to argue with them over a few dollars,

she eventually gave me the product for free ($13) but only refund me 22.80 instead of $26. and showed me her disrespectful attitude.

It was a very bad experience and I know it’s not a lot of money, but they need to train their staff to be more mindful, especially when customers was charged incorrectly. IMAGINE HOW MANY TIMES WE GOT THE PRODUCT WITHOUT REALISING IT ACTUAL PRICE AND DON'T CHECK IT?? I even advise them to check the camera to see that the product was put on the wrong shelf and was mixed with very similar items when I took it.

And now this makes me wonder, how come I have 7840 fly buy points but I was never asked to redeem it in the last 2 years, before the gentleman who served me at check out today asked me whether I...

They are very invested in rushing you out the door, when you actually asked for help, they are vague but then just simply tell you to hurry up and get out - “ten minutes left”. “Five minutes left”. They tell you because you’ve run out of time (before 10pm close), you have to go to this desk - then they turn around and say no that counter - and no one actually takes you to where they want you to go, they just point fingers in opposing directions. There are lots of staff standing around with their hands in their pockets whilst they tell you that there is nobody to help you at the cashiers desk, “you have to do it yourself!!”. Whilst also telling you to hurry up. When I asked for an explanation for the dozens of staff with their hands in their pockets - “Well, I’m not on on service department”. Well, they should have staff flexible to move between departments whilst also telling you to hurry up, and also telling you you’ve got to do it all on your own. Then their gift card scanners never work - adding to lengthy delays, and the pin won’t take so you have to go and retrieve your digital gift card from your email bin to double check it… Leaving them to get angry and “YOU NEED TO BE VERY QUICK!!!” even though the large delays are with the gift card scanner, not working. When I say, it’s not my fault, your gift card scanner takes multiple attempts to work, requiring the worker to login and write all the numbers down, and me retrieving my pin number again is the least time-consuming part of it, she just argues and argues that it’s not her fault either even though I’m not the one hurrying her, she’s the one hurrying me. Some staff are not familiar with basic items, and also there’s a problem with terrible body odour with some staff. Lacking certain items - fresh or frozen diced pumpkin none to be found, and just an...