Lounge Life by Living Unlimited - Dandenong — Local services in Melbourne

Aggressive, unprofessional and extremely rude customer service. Whilst trying out the Karina Couch, leaned on the arm rest to adjust the recliner and heard a small crack. As you would, my partner pushed the arm a bit to see where it may come from as we were seriously thinking of purchasing this couch when one of the Staff approached my partner and gruffly asked "Would you kneel on your wife's face like that?" We were shocked but still tried to explain politely we were wondering where the sound came from. He then accused us of trying to break the couch. A "how may I help you" or "did you need any help with that" would've been nice. I have never experienced such terrifying customer service in my life. It blows my mind that this is how they treat customers. I expected to find a great couch for my new home instead it was a traumatic experience. Questionable quality if it takes a less than 55kg person leaning on your armrest of the couch/couch to break it. Imagine if I had bought the couch and had to deal with that attitude if something was to go wrong. Don't waste your time here. Super disappointing. Never stepping foot in this...

If you are someone who actually wants quality and understands what quality is, then don’t bother buying from here. Whether something’s full price or on sale, I highly doubt the quality should be any different but what’s been experienced at this store and dealing with Alberto is something I’ve never experienced before. Despite the issues with the product ( wrong screws coming with the package, or the veneer ending up with a polished in hair and scratch or the bad quality leather chairs) the attitude of Alberto is quite amusing and also highly unprofessional . One minute he’s just a sales man on a low wage and when questioned further, he suddenly becomes the CEO of the company that points to his designer clothing and claims he makes the rules within the company etc. Irrespective, when you have to stoop that low, it truly shows the integrity of who you are buying from and definitely makes you think twice about what you’ve bought. In any case, lesson learned and...

We recently visited lounge life Store ] to purchase a new sofa, and I had the pleasure of being assisted by Michale .From the moment I walked in, they were friendly, professional, and extremely knowledgeable about the different sofa options available. Michale took the time to understand my needs, preferences, and budget. They patiently answered all my questions and provided helpful recommendations without being pushy. Their expertise on leather choices, comfort levels, and durability made the selection process much easier.

What stood out most was their excellent customer service. They made sure I was comfortable with my choice, explained financing options clearly, and even followed up to ensure everything was going smoothly with my order.

Thanks to Michale I found the perfect sofa, and I’m very satisfied with my purchase. I highly recommend them to anyone looking for quality furniture and a great...