TCBY Bahamas — Local services in New Providence

Tonight, I had a disappointing experience at our local ice cream/yogurt parlor TCBY. The first issue was the long wait. I stood in line for what felt like an eternity, and there seemed to be no sense of urgency among the staff. It was nothing short of a nightmare.

What made matters worse was the horrible attitude I encountered from the employees. When I finally reached the counter, the person taking my order was incredibly rude and seemed completely disinterested in helping me. From rolling of the eyes, to sucking of the teeth. It was as if they were doing me a favor by serving me.

To top it off, the lack of organization was evident. Orders were mixed up, it was clear that there was little to no organization behind the counter. The staff seemed more preoccupied with talking amongst themselves than ensuring customers had a pleasant experience.

The employees were not just disrespectful; they seemed outright disinterested in serving customers. Their lack of enthusiasm was palpable, and it created a dreadful atmosphere. I couldn't help but notice a stink in the air, which only added to the discomfort. It's a shame because I used to enjoy visiting this place, but I'll definitely think twice before returning until something changes.

This visit to TCBY highlighted the critical importance of great customer service in this country. A bad experience like this can drive customers away and tarnish a brand's reputation. In a competitive market, exceptional customer service is not just a nice-to-have but a necessity for any business to thrive.

On a positive note, TCBY's frozen yogurt is indeed great, but that alone isn't enough to overcome the displeasure I felt due to the terrible service, and commit compensate for the dismal in customer experience. It serves as a stark reminder of the importance of treating customers well....

1st time travelling in Bahamas, reading from the outside The country’s best yogurt I was hoping for just a a frozen plain natural yogurt. Only to realize after I was asked if I want in the machine or scooped??? Oh they actually don’t have just a frozen plain yogurt it’s all flavored. I am disappointed as I was looking forward to it which is not your fault by the way. What made me soo confused like you have a frozen yogurt but not the plain one. But really what made me more disappointed rather than confused is that the person who served us interrupted a family conversation. I am a fan of frozen yogurt with fruits toppings on it or an Oreo but lost my appetite coz the closest thing that I can get was a plain yogurt which is basically sweet and as a new traveler it was not what I expected. I just hoped that the lady didn’t assumed that I didn’t understand what she was saying. It was sooo rude of you to tell me that my husband got it and I didn’t. My husband know for the fact the reason why I took them out and it is to have a frozen yogurt that we all know not based on what you ONLY know. My husband didn’t need a saving from you. The last thing I want was to give my son another scoop of something sweet which he already had yesterday. We could have left but I stayed patient. We didn’t came to have flavored yogurt. PERIOD! So next time PLEASE DO NOT ASSUME it won’t take you anywhere. I am tourist in Bahamas and in my last one week here everyone was very nice except for you. If you want to understand what I mean of a frozen natural yogurt you can check the...

Great ice cream but poor customer service! A manager told me to leave because I was twisting my hair while having a conversation with my mom who was having an ice cream cone. I was far away from the ice cream stand where she was serving. Then she got offended when I told her, I'm not serving ice cream she is...meaning I could do what I want with my hair. One of her emoyees serving wasn't even wearing a hair net, which I pointed out. So why was she bothering with me? I left so unhappy and now vow to patronize Menchies instead. She was so...