Hospital Erasme — Local services in Anderlecht

Update of my history with this hospital. The below email sent on the 8th of april 2023 to the chief doctors and till now we didn't receive any reply for our emails. They refuse to answer by email.

Gerges Abi Saad (passed away in the 17th of January 2023, room 570 -Erasme)

Our last email is the below:

"To whom it may concern,

Kindly note that after waiting several months, we need the report (decision) of the chief doctors and the arguments of Dr. Baudoux to be sent by email concerning our questions and complaints concerning the nursing staff.

We need to have answers for the following questions:

1- Why they did not notice the infection in my father's kidney knowing that he was complaining of burning sensation during urination, severe low back pain, and blood in the urine for several days before the endoscopy?

2- Why there was no communication between the doctors working in the same team and treating the same patient? Why Dr Baudoux didn't inform the urologist about my dad's infection?

3- Why did the urologist perform the endoscopy that was very painful without anesthesia, knowing that this procedure caused injury in the urethra. Why they did not do an echography and a blood test before doing the endoscopy to avoid the spread of the bacteria in my father's body. What was the exact cause of sepsis??

4-After the operation we called the nurses to be informed about any news concerning my dad and the operation and the nurse told us that the operation was ablation of infected kidney and urethrotomy. Why urethrotomy?? Is that true??

5- Why after the ablation of his infected kidney my father was transferred to a normal room instead of intensive care unit knowing that he was suffering and knowing that he has previous cardiac problems?

6- Knowing his delicate case, why did they transfer him to a room with an obviously sick patient? The other patient was severely coughing and we called dr Neuveux several times to ask him to transfer my father from this room.

7-Is my father's pulmonary embolism due to this rsv virus infection??

8- Why the hemodialysis was performed through AV fistula from his neck for more than 1 year and why they did not find an early solution for his arm arteriovenous fistula? Are the blood clots that were in his AVF neck also the cause of his pulmonary embolism ?

9- My father lost a lot of his weight because of lack of nutrition and we were obliged to bring food for him because the staff in the hospital forgot to bring him food especially after his return to his room the days when he was doing dialysis.

10- What about the decision of the hospital management concerning the night shift african chief nurse who left my father on the ground for more than 15min and she was screaming and pushing him because he fell down while he was going to the bathroom and he was unable to stand up alone. She put him in bed and locked the bed rail and she moved away the emergency call bell so he cannot reach it ??!!

11- Finally, in my last conversation with Dr Baudoux when my father was in the hospital, he explained to me that the water retention in the lungs and the lack of oxygen were due to the rsv infection and not the heart failure. Did any cardiologist consult my dad during his stay in the hospital for...

DISCRIMINATION OR WHAT IS THISE ????

Its Belgium speaking Dutch is mandatory and than English French and etc Deutsch for foreigners, not tell me on administration and registration staff speaks only French and no other languages because thats becoming pure absurdity. Especially to be hospital in the capital city of Belgium and do not speak even Dutch, explain me what is thise parody. In 90% of the world in almost every city in any contry Hospital staffs speak multiple languages so been hospital in Belgium and not even saying that is in capital city and the staff not been abble to use the OFFICIAL language in the contry and not even English what is thise ? I dont understand how are people hired in thise hospital. Hospitals like that shoud be reviewed if they are eligible to operate any services to people case its not only ABSURDITY but looks almost discrimination!!!!! Its 2024 its Belgium Hospital that exercise any kind of discrimination that limit and deney in direct or indirect way health care shoud not be abble to operate functions as health providing services.

You like more french Language France is not far no body will say anything if you are in France and you wanna speak only your official language.

Its outrageous people wake up you are hospital in contry that has more than 29 different official nationalities ( unofficial are probably alot more). The use of languages like Dutch 65% ( Flemish) MANDATORY ( Its Belgium after all not France) / English ( for high % of foreigners) MANDITORY / French 30% second most used language of the contry and than...

Je reposte un autre avis suite à une nouvelle mauvaise expérience.

Ma conjointe a été admise pour des soucis respiratoires et cardiaque à 13h le 11/06. Prise de sang quasi à l’arrivé. Un médecin arrive vers 14h30 pour annoncer une possible embolie pulmonaire et puis se casse. Entre temps, d’autres examens sont réalisé puis plus aucune nouvelles jusqu’à 21h ou l’ont confirme le diagnostic. 2 jours et demi plus tard, toujours aux urgences. Heureusement ont voit de temps temps des infirmiers compétent et très sympa. Des médecins viennent de temps à autres pour vérifier mais rien de plus. Dernier jours aux urgences donc le 13/06 , ont tombe sur une infirmière qui fais de son possible pour qu’elle ait une place dans un service de cardiologie ou pneumologie. Elle nous as affirmé qu’elle a tenté plusieurs fois de téléphoné les services sans succès. J’ai insisté pour qu’elle re téléphone et elle saisie un autre téléphone que le siens et la oh par magie, ils répondent. (Favoritisme ou marre de la personne ? Nous constatons que celle-ci fais son meilleur dans le service des urgences et ont lui remercie énormément) Ma conjointe parviens à être transférer au bout de 3h qu’on nous ai confirmé le transfert. Arrivé en pneumologie, aucun infirmier avait connaissance du dossier, se demandaient même qui elle était ? (Sérieusement la ?) Après 1 jour et demi dans ce service ont lui informe qu’une cardiologue passera vers 14h. Celle-ci c’est pointé à 18h30. Aucune excuse présente, rien du tout. Elle explique ce qu’on nous a déjà expliqué aux urgences. Ma conjointe demande après une petite réflexion, une décharge médicale. Celle-ci se permet d’être hautaine, de dire qu’elle prescrirait pas les médicaments qu’elle a besoin. Qu’on serait pas remboursé etc… Ma conjointe passe quand même la nuit à l’hôpital avec affirmation et promesse du médecin que la prise de sang sera fait à 6h et qu’elle aurait les résultat vers 8h et qu’elle sera libre en fin de matinée. Le lendemain aucun médecin en vue. Nous insistions pour voire le médecin ou l’ont nous informe qu’il est dans un autre service et qu’on peux aller le voire sur le champ. En s’y rendant on constate quoi ? Le médecin sur son téléphone. Celui-ci dit à l’infirmière qu’il est occupé. Ma conjointe repars dans son service et voit une assistante vers 13h45 pour dire qu’elle peut partir mais là encore, aucune informations concernant la prise de sang et autres examens mais elle ressort avec une décharge médicale et juste de quoi avoir son traitement pour le soir et le lendemain. Le reste elle se débrouille avec son médecin traitant, super non ?

Les informations dans le dossier est à peine lues par les infirmiers. D’autres le lisent complètement d’autres s’en foutent royalement. Puis vous avez les médecins qui ne viennent pas et qui préfèrent envoyer des assistants. Un service déplorable. Elle est rentré le 11 et ressort le 15h sans réel informations à part son embolie pulmonaire et qu’elle a un traitement pendant 6 mois non prescrit pour les 6 mois.

Bref, une expérience vraiment hors du commun. Entre les médecins qui se donnent aucune informations, les médecins à moitié compétents, ont aura tout vue.

Je tiens à souligner que pour les opérations ils restent néanmoins les meilleurs car ils ont de bons chirurgiens mais le reste c’est...