UNIQLO — Local services in Burnaby

I'm not in metrotown often so I was excited to finally go shopping and get some new additions to my closet.

I picked out three articles of clothing, and was excited because I was able to obtain the last blue sweater that was available in the medium size.

When I went to the pay location, they successfully took off every alarm tag except the blue sweater. The person helping me struggled for a few moments before passing it to somebody else to try.

This went on for several minutes before he went downstairs to attempt to remove the tag while I waited. He came back after another several minutes unsuccessful, and I stated that I wouldn't have a chance to come by again anytime soon after he suggested I come back when more were in stock, so he went downstairs.. while I waited.. again.

After another several long minutes, he came back empty handed saying he handed it off to the team downstairs to try, and asked me to go meet them downstairs.

So I made my way downstairs, waited in line for the service desk, until finally when I got to the front where they revealed they had finally successfully removed the tag. Upon inspection, it looked like it took a lot of force because where the tag had previously been, the fabric was severely warped and compressed.

By this point 35 minutes had passed, and I asked if I would be able to get any form of compensation for the highly unprofessional behavior that I had wasted over half an hour of my time for, while colleagues were waiting for me elsewhere in the mall.

The service dest staff went to the back to ask and confirm what could be done.... more waiting... only for somebody to come out and say that they couldn't even knock off a dollar.

If this is the customer service experience they're going to provide, it looks like uniqlo just lost a loyal customer. I've never had issues with them before, I came to metrotown only to come buy uniqlo items because I really enjoy their quality and comfort, but this experience will leave a permanent bitter taste. I didn't feel respected after this outcome and decided to not move forward with what would have been a nearly...

UPDATE: They have reported my review so I’m posting it here again. Super unethical!

—- I am writing to formally lodge a serious complaint regarding the conduct of the Store Manager, Christy / Kristy, at your Metrotown location in Burnaby, Vancouver.

Recently, I purchased a Heattech turtleneck as a gift for a friend. At the time of purchase, the staff at the checkout counter did not inform me that the item was non-returnable or non-exchangeable. Instead, they packed the item and issued a "Gift Receipt," which I understood to mean that the recipient could exchange the item if they wished.

Upon receiving the gift, my friend found the color unsuitable and discovered a flaw in the shirt. We returned to the store to exchange it for a different item. However, the experience with the Store Manager was deeply disappointing and unacceptable.

Christy was exceptionally rude and unprofessional. She blamed us for not reading the return policy printed on the receipt, even though such policies were not clearly communicated at the point of purchase. Is it reasonable to expect customers to locate and interpret policies printed in fine print rather than have them explained upfront by staff?

To make matters worse, Christy accused us of causing the flaw in the item and stated, “I will not return or exchange this because it was your fault.” This accusatory and dismissive attitude was both insulting and deeply upsetting. When we tried to express our dissatisfaction, she asked us to leave the store, further compounding the poor customer experience.

As a loyal Uniqlo customer for the past five years, I have always appreciated the brand's quality and excellent service. This incident, however, has left me and my friend feeling hurt and disrespected. Such behavior does not reflect the values I associate with Uniqlo and tarnishes the trust I have in your brand.

I kindly request a formal apology from Uniqlo for the distress caused by this incident. Furthermore, I urge you to address this matter with appropriate corrective action to ensure that other customers do not face...

No shade on Uniqlo as a company. I love you UNIQLO but some of your staff are questionable as to how they even got hired.

It's been a long time since I had such a horrible shopping experience.

I went to Uniqlo on my day off to pick up my online order and before I went to the counter to pick up my order I browsed the store in person to find a few additional items. While attempting to see if there was an XS in a jacket i wanted .. I asked Kyoko as her name tag says .. if they had any XS in that specific jacket available in store and that it doesn't matter the colour .. so i can just try the size for reference so i could see if i wanted to get a S or XS. She says they DO have it in store after looking on her device, funny enough instead of actually helping me or maybe showing me the other areas in the store they had the item .. she just said if you dont see it on the floor we don't have it. VERY VAGUE. I'm like ok. Felt very disregarded. The fact the system said they had it but she just carried on with her day like customers dont mean anything, that was a trigger for me.

I am like okay it's fine I can look for it myself as it seems like you dont want to help me. She then walks away. Which confirms the energy and vibe she projected from the start already.

By the way I never bothered to get the jacket in any size actually because that was enough of an experience to give me the ICK.

Then i made my way to the counter to pick up my online order, they were pleasant...