Stratford Home Furniture — Local services in Perth East

I placed an order for a sectional with Jerry at Stratford home furniture. I was told that my sectional would be in by August 31st because they was in stock at their warehouse in Elmira. I called today September 3rd because they were closed on Monday and they told me they don't know what's going on with my sectional that they would give me a call back in a few minutes to let me know what's happening a few minutes turned into a few hours later and they told me that my sectional is no longer in stock and I would have to wait six to eight weeks in order to get it in. I already sold my couches and I couldn't wait 6 to 8 weeks to get another set. I asked if there was anything they could do for me since I'm going to have to wait this long they said they would refund me $50. I thought that was a very sad joke. when I went in to get my refund I was asked if I would like to buy anything else I said no thanks that's fine I'm going to go look somewhere else and Jerry said to me well wherever else you go you're not going to find the same quality of furniture. In my head I was thinking I hope I at least find better organized staff and ones that don't down talk other competitions when they couldn't even keep a customer satisfied.

I do not recommend buying from this place maybe other home furnitures are different but this one I wouldn't...

We bought a custom colour sofa and made it clear we wanted more accessories with the same colour. First we wanted an additional custom cushion. That was ordered in December of 2023. We have had zero contact from the store regarding our order which we were told would be available for Christmas 2023 from Peter. Peter never returned calls for updated until Monday March 11 when another person actually investigated where our order was and informed us that the fabric is discontinued.

The store did refund us after multiple back and forth for the cushion however PETER WAS VERY DISHONEST and lied to us when he said we could order additional items in the same fabric and have it available for Christmas.

JIM AND PETER are very shady employees and will lie and then not make it right. We are now with a sofa that will not work for our home because of their lies and dishonesty.

We will never recommend this shady...

We have had exceptional service with Peter. He is amazing and doesn’t pressure sell. We bought a chaise sofa, end tables and lamps about a year ago. Very happy with the quality and the delivery people were wonderful, neat and courteous. Approximately 6 months later we came in and bought a chair and ottoman to complement our chaise sofa. Again Peter was exceptionally helpful. Just today we came in again to deal with Peter and ordered a dining room set and buffet server. We live out of town and Stratford Home Furniture is our go to. Peter has always treated us honestly and fairly with no pressure, and we can’t give him enough credit for how amazing he is as a salesman. We make sure to tell anyone who is looking for furniture to shop here. We look forward to our new dining room set and buffet server. Thanks again, incredible quality and...