Papa Johns Pizza — Restaurant in Stratford

We ordered a "medium pizza with 5 items" using the "Stratford and area Passport to savings 2023" to receive the "second one free on the menu price." The total came to $29.65. I questioned the person and he assured me I was getting the second pizza free- The receipt only shows the amount, it does not give any other details. When I got home I checked online. The "menu price" shows a medium pizza is $11.19 and the items are $1.75 each. The pizza should have been $19.94 and after HST, $22.53 . We were overcharged $7.12. I then phoned them and asked the price of a medium pizza with five items and was quoted $17 and change. I then asked why the price of my order was $29.65. The manager said the $17 and change was the special price. You do not get the special price when using the "passport to savings coupon." That I understood and makes sense. Once again If I was charged the "menu price," the total should have been $22.53.......not $29.65. The manager did not attempt to remedy the matter so I informed him we will not be coming back. Note- when you order double pineapple, you expect more than a few sprinkles. That's why you ordered double. Disappointing I also am not seeing any responses from the manager to any of the previous complaints which shows a complete...

Not a huge deal but yes is frustrating when you spend good money on pizza for a nice treat. I ordered extra sauce, on our pizza , that is the one thing I feel makes or breaks it for me . I returned home and the pizza did NOT have extra sauce . It was dry and pale. I don’t know what has made me more mad - having an unsatisfactory meal or phoning them to tell them this and ( like I am lying ) the manager starts to argue with me about it !

.Well he states he made the pizza and next time I should call in addition to let them know I want extra pizza - on top of just putting it in the online order. What??? Ridiculous. I don’t like calling to tell them in the first place tonight that the pizza is NOT what I ordered but customer care is out the window Terrible customer service . I won’t be going there again. By the way I know pizza and the difference between very light sauce and...

I only give one stare because you can't leave less. The lady that took my order and I asked her for a total price excluding delivery quoted me one price and when the delivery lady came to the door with my order it was a different price. The deliver was kind enough to call and inquire what the price difference was as I was upset about the price papa John's said I was not given the tax with it. I told the person on the phone that the lady that delivered my order deserves a Apology which I am sure she did not receive. When I opened my pizza box and say the very Minimal amount of toppings I was so disappointed and the garlic not that came with it was dry and hard not to mention it tasted like the toppings had been sitting out for a long time. Totally dissatisfied with pappa johns pizza and the way they treat...