Edgewood Furniture Ltd — Local services in Vaughan

Note Edgewood is the Manufacturer of the Products in Question

I spent $2000+ to purchase two sofa's and two ottomans from The Bay, including buying add-on warranty coverage for 5 years.

Within 6 months of minimal use, the cushion's foam lost its resiliency and the sofa became unbearable to sit on.

I contacted the customer service team at The Bay about this issue and over the next 12 (twelve) weeks, my case did not move forward unless I called to ask about it. The Bay said they will replace the cushion but then proceeded to concoct stories to delay resolution. Worried that this may not solve the problem, I raised the concern "What if this happens again?" and the customer service team assured me The Bay would be supportive to get the issue resolved in the event the cushion replacement did not work.

Fast forward another 6 months and the same issue has come up again, but now The Bay's customer service team is wiping their hands clean of the situation saying the warranty terms no longer apply. I even pointed them to their own website showing I still had warranty coverage for the product and they disputed, saying their own website is in error and then sent me a warranty policy with reduced terms.

Unhappy with the service I was getting, I escalated my case to the Service Excellence team who ignored my request and they closed the case with no resolution.

I used to think of The Bay as a reliable company that sells quality products, supports their customers, and works to solving problems - turns out I was wrong.

Given this experience, I would caution all, and to steer clear of purchasing furniture made from...

I have bought a sofa from your company and after 14 months , the base cracked, the foam went flat, the fabric is all wrong for seating as you slide right off- This is 4000$ for a sofa! I wanted to buy a Canadian make but I get better service at Walmart.

I asked for a straight exchange- not my money back, and the owner himself, just brushed me off saying it wasn't his problem its up to the Bay's where I bought it. I went to the Bay who sent me right back to the manufacturer saying after one year ( it was 14 months after we bought it) The Bay cant do anything so, sent right back to the source....again.

Here we are, being thrown around like its no ones business.

I don't recommend EDGEWOOD TO ANYONE for he quality and service are just not there.

A very unsatisifies customer who has been trying for thepast 3 months to get some kind of settlement....but the owner just does not care about his product or his customer...

Don’t ever buy products manufactured by Edgewood Furniture, a manufacturer in Canada. i purchased a sofa & having issues. Store I bought from im my city gave me contact info to see if I can resolve. i sent an email on zjune 4th. yesterday on June 9th I followed up with a phone call & left a voice message. Seeing how i didn’t hear back I called again today on zjune 10th. phone attendant was polite however who it was she transferred me to was the most rude employee. He did not care about my concerns, cut me off in my conversation & then hung up on me after saying they have nothing to do with it go back where I...