Acco-Dispo — Local services in Loches

A word of warning to anyone considering an Acco Dispo tour.

Acco Dispo shares on their own website "The first reservation of two-people minimum can choose the tour itinerary." Since our tour, they have added the clause "Some programs will require a minimum of 4 people."

None of this is true.

We were visiting the Loire Valley for only 1 full day, and were very intentional about the sights we wanted to see. After doing our research, we decided to book an Acco Dispo tour. We attempted to book on March 23, only to be told that they schedule their tours 1 month out. To be sure that we could choose the itinerary for our given date, July 16, we submitted our reservation at midnight on June 16. Acco Dispo responded, confirming our reservation for the desired itinerary.

In the month leading up to our trip, other guests expressed interest in an alternate itinerary on July 16. So as to not lose this additional business, Acco Dispo changed the itinerary (despite guaranteeing that we would be able to choose the itinerary) and then poorly communicated the change in schedule. It wasn't until we had already departed for the day's activities and had left the pick-up point that we learned we would be visiting other sites.

Our carefully planned and intentional holiday was ruined. We were entitled to a full refund as we didn't receive the experience that we paid for. Still, I attempted to compromise, and only requested a partial refund, as we did ultimately visit chateaux that day, just not the ones we had intended to see. Acco Dispo refused to refund any of our payment, and has kept the full amount for themself.

Unfortunately, there seems to be few tour agencies in the Loire Valley offering a similar service to Acco Dispo, and thus they can run their business in such a dishonest, disingenuous manner. I encourage other tour operators to consider establishing a competing business and operate with honesty and principles. I also encourage anyone considering booking with Acco Dispo to use caution. While they say you can choose the day's itinerary, they may change it unexpectedly, thus ruining your carefully planned holiday.

Acco Dispo will likely respond to this review, disputing these claims. I'm happy to provide our email correspondence as proof of everything I've...

Four of us had an amazing 4 chateaus day trip with Pascal. Pascal was very knowledgeable with the Loire Valley area, told us some basic history and quick chateau history, so we could concentrate on taking pictures and not reading guidebook. Pascal drove the van safely and he was punctual with picking us up from each chateau. Appreciated all his hints and tips for a smoother visit. We’re a happy customer returning home with lots of great memories. HIGHLY RECOMMEND...

We had a wonderful time with Pascal of Acco-Dispo’s mini van tour company we found through our Rick Steve’s guide to France book. Pascal was very knowledgeable, not only about the chateaus in the area, but off the surrounding area past and present. We had a lot of good advice and special group rates to get tickets to each château. I can’t say enough about the ease and enjoyment we found on this adventure through Amboise and the...