Lotus Electronics - Vaishali Nagar — Local services in Jaipur Municipal Corporation

Update 3:- They asked to sign the bill copy and later inform that they dont have the "free gift" which is mentioned in the bill.. And they told us that will be calling back when they have it in stock.

After waiting for almost 1 month they haven't called back! Pl dont ask me to share my number here.. You have it with you have the courtesy to call your customers and keep your promises.

Update2:- day 4 8:30 pm finally AC has been installed. Thanks.

Update1:- Recieved the AC unit on Day 3 of purchasing. The installation of AC is still pending on day 4! Their claim of 48hr installation is fake.. Really tired of these people.

Installation of water purifier was done on day 3 of purchasing only once we booked it through toll free. No help by Lotus managers!(they claimed we didnt have to worry about it)

All these 5* reviews are fake and made by their consultants. Have a lot to say about them but will save your time by saying their after sale service is very very poor. The contact number goes to helpine where no help is provided. Nobody has called yet. Long story- My AC unit has not been delivered after more than 24 hours! Installation of which can only be done once its delivered. Installation of water purifier is also not done even after 24 hours of purchasing!! They are charging 250 rs for delivery at 6km distance. Gimmicks like online billing, apps that take address/ floor fail when basic decency is missing. They will ask you to sign the bill copy first and later inform that they dont have the "free gift" which is mentioned in the bill.. And they will call when they have it in stock, which i believe is not gonna happen.

Work ethics is really really poor, consultant Tanya just left the floor once payment was done, we had to ask one person or the other to put the purifier in the car.

AC purchasing was too much a hassle. Once they weigh your budget they just nudge you towards brands/models most profitable to them (they claim they dont work on commission). Will not shy away from lying to your face. I was told that installation was not free for ogeneral and tried to trick me into buying sth else. I stood adamant, later while going down the lift i was cheekily told (by another consultant) that installation was indeed free for ogeneral ....

I suggest to come to this store Pre-researched, be adamant with what you want- brand model 5* 3* ratings, be patient with payment (it took nearly 20minutes for them to be done, where consultants hog up the billing counter), be ready to pick your own stuff from the floor (because your consultant will be gone once you pay). Everything could have been oveelooked had the installation...

This is in continuation of my complaint dated 05/09/2025 regarding the non-delivery of my purchased product (Natraj Atta Maker, Invoice No. JVN01INV/2501986) on the committed date and the highly unprofessional and rude behavior of your Sales Executive, Mr. Aarav Sharma.

It is extremely disappointing and unacceptable that even after several days, there has been no satisfactory reply, no resolution, and no corrective action taken by your store management. Such negligence not only highlights the poor customer service standards of your store but also shows a complete lack of responsibility and respect towards customers who make advance payments and rely on your commitments.

Because of your store’s failure, I had to suffer direct financial loss by paying for idle carpenters and civil workers for two days. Still, your store has chosen to remain silent and has failed to even acknowledge the seriousness of the issue.

I must put on record that this level of ignorance and irresponsibility is damaging your store’s reputation and has completely shaken my trust in Lotus Electronics.

My final feedback is: • Your service has been extremely unprofessional and careless. • Your management has shown zero accountability towards genuine complaints. • I regret trusting your commitments and making advance payment. • I will strongly reconsider all my future purchases and will also share this experience on public platforms and consumer grievance channels to alert others.

If immediate corrective measures and a written explanation are still not provided within 48 hours, I will have no option but to proceed legally and file a complaint before the Consumer Forum for deficiency in service and financial loss.

This is my final attempt to seek resolution directly from your...

Here’s a great review template you can use for a mobile shop:

⭐⭐⭐⭐⭐ Excellent Service and Quality at [Shop Name]!

I recently visited [Shop Name] to purchase a new mobile phone, and I am beyond impressed with the entire experience! From the moment I walked in, the staff greeted me with a friendly smile and were eager to help.

What stood out:

Wide Selection: They had a huge variety of the latest smartphones, including options for all budgets. Whether you’re looking for a flagship device or something more affordable, they have something for everyone.

Knowledgeable Staff: The sales team was incredibly knowledgeable about the specs, features, and pros/cons of each phone. They took the time to understand my needs and helped me make an informed decision.

Great Deals: Not only did I find the phone I wanted, but they also had amazing discounts and promotions going on. I walked away with an excellent deal!

Customer Service: After the purchase, they walked me through setting up the phone and made sure I had everything I needed. They even gave me tips on apps and features to get the most out of my device.

Convenience: The store is clean, organized, and easy to navigate. Plus, the checkout process was quick and hassle-free. They also offer delivery, which is a great bonus!

I couldn’t have asked for a better shopping experience. Highly recommend [Shop Name] to anyone in need of a new phone or accessories. I will definitely be back for future upgrades!

Feel free to adjust it based on your experience or the specific features...