Narayana Health City | Bengaluru, Karnataka — Local services in Karnataka

Dear All,

We would like to share my recent transplant experience with NH health care.

My name is Anant Acharya ( M 34) and I was hospitalized on 16th of August for kidney transplant surgery and discharged on 27th of Aug 2021.My donor was my wife Shradha Acharya ( F 29) . We both would like to share our Vote of thanks via blog.

We have been visiting Narayana Hospital from month of July for completing our pre hospitalization medical formalities and our legal formalities.

We would like to thank entire NH team for taking care of Renal patients so nicely. From day 1 NH is ensuring our health is considered on the top most priority.

The service staff is so cooperative and helps you in each step if you are stuck somewhere, most important is that hospital is well equipped with all medical facilities and they have maintained best in class in cleanliness and hygienic environment.

Special thanks to: Our Nephrology team( Dr Ahmed sir and entire ward doctors team.) - Supporting doctors - Dr Arun and Dr. Rajesh you guys are simply awesome 🙏

Our Surgeons team ( Dr. Sanjay Rao and entire ward doctors team ).- Supporting doctors -Dr. Benjamin, Dr.Diya, Dr.Avilash, Dr Lavanya & Dr Abhijit etc. You were so friendly and helped us to clear all our doubts post surgery.

Our Urology team ( DR. Saurabh Bhargava and entire ward doctors) and Our Anthessia team ( DR Jhanvi and team)

Our ICU sisters - who took care us for 7 days post transplant around the clock. This was a great example of contribution to our humanity, 24x7 shift these sisters work and ensured patients tablets, activities are taken care on scheduled time. Thanks to Samreen, Preema, Pavithra R, Santosh, Priya, Praveena, Sudha, Arul Jennifer, Durga, Joyce, Ramya, Dhanyalakshmi, Teena and Divya all our ICU sister's 🙏

Ward sisters Savita & Hamsa who took care of me to take pick and drop in wheel chair for my 3 days of dialysis sessions and ward.

Day care brother- Thanks to William brother who not only helped in my Urology tests, but also helped me to remove stent and post surgery Staples without any pains.

Dialysis sisters- Ensuring my sessions are completed before the surgery.

Housekeeping - team for ensuring my room is dust free and hygienic. Thanks for helping to cleaning my Urinary catheter for a week on timely manner. During these pending times, they ensured that all the cleaning protocols are taken care.

Pooja our canteen sister for providing timely food for us🙏 ( morning to night)x 11 days.

Last but not least my transplant coordinator - Mahesh Kamath - He was an anchor, he was so supportive for our legal, medical and post surgery process. Thanks a lot for your time and efforts Maheshavre 🙏

We loved the NH app which helped us to pay online and most of the times saved our times standing in our long queues.

Overall it was a great learning experience for both of us in our personal life but NH team ensured that we were stress free and took care of us like family members.

Thank-you doctors for taking care of our health and ensuring all the transplant Surgery went as planned 🙏

Regards Anant ( Recipient)& Shradha(...

Hospital policy well set to mint money from the patients. Charges the consultation fee even for reviewing test reports. I have had the same situation multiple times where I was charged for visiting the doctor to show the reports for the tests prescribed. The one I encountered today is the more significant one and the hospital staff has only one answer - "It's our policy" or "Talk to the doctor (in billing at gynecology department 11-Jan at 4:00 PM).

Now coming to the hospital policy - Patients are charged for follow-up consultation if the visit is not within 6 days of the actual (paid) consultation. Fair enough....

I had visited a doctor in gynecology department on 4-Jan-2021 (Monday). Prescribed a list of tests. All the tests were done on the same day at around 4:30 - 5:00 PM. Test results for one of tests were to be delivered on 8-Jan-2021 (Friday). I have provided my email id for sending the reports, but the I had received the reports partially as the one that was to be delivered on 8th never received.

Now coming to the availability of the doctor as I was told by the staff/ customer support - Monday and Thursday in Mazumder Shaw. Finally I called the doctor on today (Monday) morning and she suggested us to come between 3:30 - 4:00 PM in the afternoon. We reached on time and initially the reception denied to admit our file saying they were closing OPD. Finally admitted when I mentioned about the discussion with the doctor. After a couple of minutes the assistant from the doctor's cabin instructed the ladies at the reception to have me pay the consultation fee. When I said that it was for reviewing the reports, they asked me to talk to the billing counter on the same floor (5th). Went to billing counter but did not have a pleasant experience with the approach of the lady at the billing counter. I was finally made to pay the consultation fee saying that it was after 6 days of initial consultation.

How come one have the follow up consultation within 6 days if the patient is put under the following situation????

Initial consultation on 4-Jan Doctor's availability within 6 days in the facility are 4-Jan & 7-Jan. A part of the reports were to be delivered on 8-Jan. Next availability after receiving all the reports was 11-Jan (Monday) and we visited the doctor and made to pay.

One question comes to my mind - Does the doctor prescribe at least 1 test where the reports would be delayed to to make sure that the hospital does not have to offer free consultation even for reviewing reports.

Even in the earlier occasion where I was made to pay when I was there to review reports as one report was done outside and report was available after 5 days. I spoke to the Billing Manager in Mazumder Shaw too, but he also kept talking about the policy. When I had said that I would be escalating the unethical practice, he had very confidently and in not so polite way responded - "You can escalate and you will have the same answer from the...

I had walked in for vaccine for covid on the 4th Marc 2021. This review is only with respect to the vaccination. Since there was no slot available near my home at Bannerghata Road Bangalore I choose Narayana hirudalya (NH) which is about 40 minutes drive from my home . I reached the hospital quarter to 8 , at the main entrance one person car not allowed but when I told him international wing he allowed. There are signs to show where the vaccination centre and fortunately I got a parking infront of the wing . The security at the building helped said I need to pay the fees , better I seat my wife( as she has problems n walking)in the hall where vaccination done and then pay the fees. I was the first person to pay the fees for vaccination it was Rs 250 per person and they gave 2 copies and informed that one will be retained by the person who does verification at covid portal of the govt. NH has organized to take care of the crowd had put up shamiana in front of the international wing . There were no one till 8 am and around 8.15 I was told to get my verification done for the vaccination, by then there were about 6 people. There is separate counter for verification, they take your aadhar card and book appointments and in the same time they load in the govt portal . Immediately I got sms of the appointments and also that ijad been vaccinated and certificate can be down loaded . They retained one copy and stamped with NH stamp and asked me to proceed to vaccination. It was by then 8.30 am and people started coming in vaccination. There were enough people to register and do the verification 4 people each. At 8.45 am the nurses stared walking in. By then there was enough crowd about 60 to 70 people. The admin supervisor started collecting the stamped forms and said I will call you and tell you which room you need to go for vaccine.

There were no sequence in calling people for vaccination but it doesn't matter as it takes less than 2 minutrs per vaccination. Me and my wife called at 9.20 and my wife was inoculated at 9.21 and I was at 9.23 . There are 2 nurses one gives you the vaccine other writes in register your GOVT ID and after the vaccination they give fruit juice and bottle of water. They inform you to go and sit on the other side of the hall for observation for 30 minutes but there are no other information. On the other side there is a nurse for observation and two beds.

There are 6 vaccination rooms and done in a precion, by the time we finished and waited hardly there were any crowd . Barring the priority not given for vaccination as who came first other wise it was smooth for the price of Rs 100 they warn for each vaccine whic is pittance as I see they have deployed 30 to 35 staffs...