Idaho Clothing — Local services in Rajasthan

Extremely Disappointed – Please Avoid This Scam Website

I had ordered a Golden Sand Elegant Kurta Set on 11th March 2025 for my girlfriend for the Eid occasion on 30th March 2025. However, I didn’t receive any confirmation or update about the order until 20th–22nd March. When I tried contacting them through their helpline, it took me 4–5 attempts before someone finally picked up.

I asked about my order status, and the person said it would take time. I told him it had already been 10–11 days, and we had ordered the outfit specifically for Eid. Then he said, “You should have informed us on Instagram that the order was urgent.” I was shocked. I asked, “Where is it mentioned that customers need to send a special message for urgent orders?”

Their shipping policy clearly states: “We religiously aim to ship the products within 3-5 working days, however it may take up to 12 to 15 working days to reach you.” I had placed the order well within the time frame.

After that, I was transferred to a senior staff member who assured me that the order would be delivered before Eid. But even by Eid, I didn’t receive any confirmation or delivery. Despite multiple attempts to reach out via calls and emails, they stopped responding.

Out of frustration, I finally sent a strong email stating that if they couldn’t fulfill my need, they should refund my money, or I would file a complaint with the National Consumer Helpline. Only after that did they reply, saying it would be shipped in 1–2 days.

Eventually, I received the item on 21st April 2025, a shocking 41 days (and 27 working days) after placing the order — just for a single kurta set. And that too, only after multiple requests, complaints, and follow-ups.

I am completely disappointed with this scam website. Please do not order from them. They do not value your time, emotions, or special occasions. Be cautious before trusting...

Worst customer service. The agents don't know how to talk to customer or even how to lure them into buying their products. The attitude is like if you want it buy it, otherwise we can't do anything. I just asked for a original or customer picture so that I could be more confident on buying the product. But they said they don't have "TIME" to send the pictures to the customer when they are inquiring ON THE CHAT, ON WHATSAPP. I mean I don't what to say that they are so busy that can't even satisy their customer. I don't know then what customer service are they providing. I kept asking please send me a picture and they kept saying you will get same product as mentioned in the website and to trust them. If they can't send me one original picture of the product then how do I trust them with a 7000 INR product? Even a local company who used the same catalog as them, sent me a picture when I asked. Though the product quality was bad but atleast they were transparent. If a local company or as the idaho agent said "fraud company" could send me a picture of their product, why can't these people do the same? Raises a lot of question on the...

I purchased a suit for ₹4,200 from an Idaho-based business on Instagram. However, they never informed me about their “no refund, only exchange” policy before the purchase. When I requested a refund, they claimed that refunds were not part of their policy and blamed me for not inquiring about it beforehand. Additionally, their Instagram page did not mention this policy anywhere.

Despite my concerns about their lack of transparency, they refused to address my complaint. After months of waiting without a refund, I requested an exchange instead. They agreed but informed me that my location did not have a pickup service available, so I had to courier the item myself. They promised to reimburse the ₹180 courier charges, but they never did.

When I asked for the manager’s contact information to escalate my issue, the exchange team refused to provide it. It has now been three months, and I still have not received...