Marukin Kagu Ichinichibashi — Local services in Haebaru

This furniture shop is a literal horrible nightmare. I would not recommend it, unless to my enemies.

They offered little to no assistance when we were looking for the bed frame we needed and only entertained us after we insisted on getting help several times. Extremely rude staff. The ordering process was a pain as they provided no assurance for when the bed frame would actually arrive (at the time they said it’d just be two weeks from order to delivery) but since we liked the bed frame a lot we went along with it.

After we paid they never bothered to take the initiative to call us to provide an update on the delivery status and only after several calls from us they gave us an approximate ETA. Once it was getting close to the ETA we called them to confirm the actual delivery date, and they moved the goal post and gave us a later date. We were cross but gave them the benefit of the doubt. On the scheduled day they simply didn’t show up and we had to call them to ask about what happened. It was only then they said it would be the next day. That just went next level and was beyond infuriating. On the next day also no show so we called them and they said it would take another two days. On the third so-called scheduled delivery day we waited and waited yet they still didn’t show up. We had to call them yet again. At first they said they didn’t have our address (which they did as it was on the payment receipt) and they had to look for our order record, which they then proceeded to use racial slurs to name us when the representative on the call was inquiring about our case and talking to his coworker. They thought we couldn’t understand Japanese but we actually spoke Japanese to them on the call. After they finally located our order record they said the bed frame in question would take another several days to arrive. That was the final straw. We couldn’t risk giving them anymore excuses or time to mess with us so we asked for a full refund. Even then they were reluctant to do so but we insisted. Three delays in a row is intolerable and inexcusable.

This shop is pathetic, abhorrent, dishonest, disgraceful, unreliable, untrustworthy and racist. A waste of time and waste of space. They should be ashamed of themselves and close...

最近二度訪れました。かなり前に子供用の二段ベッドをカタログで選んで注文、購入できたので、今回もそのようにできれば良いな。と。 一度目は叔母がベッドを欲しがっており、プレゼントする為に探していましたが展示されている物で納得いかなかったので女性の店員さんに「カタログを見せて欲しい」とお願いしたところ、その言葉は無視され「現品限り」や大量仕入れの為か売れ残っている展示品ばかり勧められました。なので諦めて某家具屋さんへ。そこで良い品が見つかったのでベッドはそちらで購入しました。 二度目はワードローブを探しに。 店内で商品を見た後やはりカタログを見せて貰いたかったので、(忘れていましたが前回と同じ)女性の店員さんに「カタログを見せて欲しい」とお願いしました。ですが今度は「カタログを見てわかるんですか？」と言われました。「え？この人何言ってるの？こっちは買いたくて探してるんだし、そのわからないであろうところを説明するのがあなた達店員の仕事じゃないの？」と、不快な気持ちになり店を出ました。 店舗の在庫を売りたいのもわかりますが、ただ売れば良いと思っている接客態度に幻滅しました。 他の店員さんに聞けば良かったかな？とも思いましたが、その女性の店員さんのベテラン臭からすると他の店員さんに聞いても同じかも。と諦めました。 こんなに不親切ならもう二度と行かないし、友達や家族、親族にも勧めら...

仏壇を"下見"する為来店。 女性スタッフの方が始め対応してくれましたが、質問をすると確認してきます、確認してきますの流れで決してスムーズでは有りませんでした。 男性スタッフへ代わり、話も早く、無理言って内地の倉庫から手配することにして頂きましたので、下見のつもりが即決しました。 YES or...