Lion In The Sun — Local services in Shella ward

I would not recommend this hotel. It is definitely not 5 stars or worth the price paid. Some comments:

Make sure, when you reserve in the webpage of Billionaire Resort & Retreat, that you are aware of where you are booking your room: options in both hotels (Billionaire and Lion in the Sun), pop up when you search, leading to confusion, and there are very substantial differences among them (seafront or not, renovated rooms or not, kitchen or not, etc). There’s around 600 mts between them (not the advertised 300 mts), one has to either walk for 10 min on the road or take a shuttle or bike to move between them. The suite in Lion in the Sun looks nothing like the one portrayed in the webpage, it is very dark (barely any sunlight comes in) and needs serious maintenance/renovation (paint cracks, stains in the sofa, very old furniture, etc). Very limited restaurant options (one in each hotel with a set menu for dinner in the case of Lion in the Sun). Extremely short menu for lunch in Lion in the Sun, limited breakfast options, and very frequently out of stock (no juices for breakfast some days, no sandwiches or burgers for lunch other days, etc). Staff, even though nice and accommodating, has barely no information on the tours they offer and failed to book for us a tour and a spa appointment (after we repeatedly requested). We went on a snorkel trip organized by the hotel but they failed to tell us that the sea was too rough to snorkel (even though we asked twice before leaving), and the boat did not have masks or life vests for the kids (again, even though they knew 3 kids were coming). Total disaster, they just wanted to sell the excursion no matter what. No actual beach to swim is available, again pictures in the webpage are misleading: in high tide there is no beach and in low tide the sea is way to far and full of corals and rocks to swim. Sunbeds are actually in an artificial bank of sand the hotel has built. In sum, the website information is not accurate at all, and I am surprised that all comments overlook this (probably many of them are not submitted for real clients). Lion in the Sun needs an urgent renovation, and neither of the two hotels are 5...

It was a birthday celebration weekend this was a perfect place to celebrate. Both properties were absolutely stunning. We truly enjoyed the ambiance and how chill the vibe was. The only negative part of the trip was the service. The food took entirely too long to come to our table. For instance, at the billionaire resort, upon arrival, it took 30-35 mins just for someone to ask for our drinks. Unacceptable. At the Lions we had lunch and it took the food 2.5 hours to come and the order was wrong. Just unacceptable. Why still give this a 5 star? Because Sheila, Fatima, and Chris were absolutely ON IT. They truly made us feel at home. With each complaint they compensated us with upgrades and free food. They were so pleasant, warm and empathetic. They are truly gems at that resort. Thank you Sheila, Fatima and Chris for listening to us and also taking care of our problems. Because of you all we will definitely be coming back because we know we will be in good hands. Please work on the customer service at...

The standard of customer service is excellent. Nothing is too much trouble. We loved the quietness and serenity of this boutique hotel. Going across to the Billionaires each night for dinner wasn’t what we’d expected but the on demand shuttle service was very much appreciated.

With regards to the lunch/dinner menu we had hoped there would be daily specials or some changes to the standard menu. If staying for longer period the lack of choice/changes to the menu could be an issue. I was very thankful to the chef on night 3 who agreed to making me a pasta with cheese sauce as il not a great lover of tomato based pasta sauces.

The rooms were very comfortable and clean but decor is starting to look a bit tired and plumbing (sink plugs etc..)...