Brood By Alex — Local services in Utrecht

I visited this location twice on different occasions and unfortunately had the same experience both times. The team lead, an older woman, came across as grumpy, unfriendly, and rushed. Even though there was nobody present, it took 10 minutes to prepare one sandwich with 3 staff members. On top that, they did not have a decaf that I wanted. When I politely asked if she was having a bad day, she mentioned she had a cold — which is concerning given that she’s handling food.

I also shared with her that I had a similar experience during my first visit. Although she apologized, the overall attitude and atmosphere were disappointing. She mentioned that she is open to feedback and ways to improve, but considering similar Google reviews of one year ago, I doubt she is willing to change. I recommend that the owners review the management and customer service at this location, as this behavior does not reflect well on...

AWFUL, UNFRIENDLY, RUDE STAFF AND COSTUMER SERVICE. Once the staff told me to leave because she didn’t let me have the panini I got “from them” on their tables and chairs while almost all of them were free. I came back few minutes after I left and asked her politely “can I make a comment about your costumer service?” She said “NO”, I was surprised because I’ve never seen such a rude staff that I said “no?” But she repeated herself, so I just left. Another time they came got my order. 5min after they brought the coffee, the waitress said we’re closing I need to take this. While I had only 2 sips from it and when I told her that it just arrived she didn’t care and took the coffee. She could tell me they’re gonna close soon, or not take my order at that time. But I would never go back there again and would DEFINITELY NOT RECOMMEND. There are much better, more friendly...

I came for coffee bread and pizza for my kids. My toddler wanted to the bathroom so I kindly asked the key to use the bathroom inside the cafe, the stuff and owner responded that I must find the bathroom outside. Even though they have their WC for the customers. I could never understand this level of greediness. For sure this attitude will return back, but wow.. why do you want to offer services to the people if you are...