The reception staff here are so rude never smile and are so slow dealing with Customers. Yesterday I went to swim in Ivan Wilson Pool there were 4 staff standing around gossiping. I got out and used Family shower as I have mobility issues. Someone knocked on the door twice the second time wad so loud I got such a fright. The lap pool is having renovations done and I noticed the change room for Males was CLOSED so they were told to use family rooms. Hence why I was hurriedly asked to get out of the family room. Appalling behaviour. This is a Health and Safety issue why are the City Council still operating a Public pool like this? More than enough staff being paid standing around doing nothing when there was 4 people in the pool. Then the pounding on the door so loudly not once but twice was disturbing. It's not my fault the facilities are out of order. Not...
Read moreThe aquatic centre is rather dated, and a bit disappointing, especially given how good most other things in Napier are.
The pools felt cold, especially compared to the temperatures listed them being on the website. They were far too cold for our 1 1/2 year old, and even our 2 1/2 year old struggled with it. As a result we spent a bit of time in the adult spa, as the kid friendly spa was out of action.
Basic facilities, although it has 2 water slides, which were fun. The water on these was warm enough too, although a little chilly getting to the top of the slides.
Not somewhere I recommend visiting as an out of timber, nor someone who lives in Napier. The only problem there is if you want to go for a swim there isn't anywhere else really in Napier which is as...
Read moreHighly disappointed in my experience today have been there lots of time an it been great but this time i was quite appalled. Swimming lesson were in the kiddy pool an was told it was okay to swim in there as long as we stayed out of the way ( i made sure i was right out of the way with my two year old son) had only been in the pool for 15 mins the people duin the lessons gave me a disgusted look just for being in the pool, then a lifeguard kicks us out of the pool as says its closed for swimming lessons.... WTF I WILL NEVER GO BACK AGAIN OR RECOMMEND THEM!!! at least i got my money back from the nice...
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