Gibbston Valley Bike Hire — Local services in South Island

Amazing location and idea but very poorly executed . The bikes available for hire are terrible quality bikes and not suited at all for the ride. The seats are incredibly hard/uncomfortable and bikes have no suspension . The track is couple hours or more of riding a bumpy gravel dirt track and by the end of the day I was very sore. Not to mention the tyres are semi road tyres with barely any grip, they need proper dirt/grippy tyres. not very safe when ur literally biking on loose gravel and dirt on the side of a very steep cliff into a river. But the French guy running the shop was the worst . Iv heard the stereotypes before but wow this guy was just so so incredibly rude it was unbelievable . I couldn’t believe the way he was acting to us and other customers and the way he treated us . My recommendation is hire a bike with suspension from one of the other winery’s...

Earlier this week my wife and I were riding the Gibbston trail when she fell heavily, braking her humerus and requiring an ambulance to Queenstown (we were on our own bikes). One of the riders who arrived minutes after had hired a bike from GVBH headed off to alert the people there and within a very short time Anthony arrived with a first aid kit and was very helpful with organising an ATV (if needed), and stayed until ambulance etc arrived.

He then took both our bikes back to GVBH and stored them until I was able to return and pick them up. So this isn't a review for their hire service itself, but to acknowledge the help they provided and say what a great bunch of people they are. You'll be in good hands if you hire bikes from them....

I had a wonderful time biking through the wineries and amazing scenery! The main reason I wanted to give this 5 star review is due to my bus driver, Yuko, who was absolutely wonderful. She was such a positive, professional and fun person who was so helpful with renting out the right gear for me. Don't let her go anytime soon, she is an amazing asset to your company. Thanks...