Sheraton Village — Local services in Makkah Region

If i would rate the access to the beach and the green areas I would rate it 4, however a big deal breaker is the tidiness of the chalets. Supposedly they cleaned it, yet coffee spots were on the floor, dirty handprints on the glass, wardrobes and TV.

I personally had to clean the whole chalet before i was able to sit. Couches are old and need to be changed or fixed. The chalet is full with ants, despite that we kept spraying to kills insects and ants. Bedsheets and covers were dirty and had to cover them with towels to sleep. Used my own towels.

Staff are nice and helpful if you need anything. The pool is small. Car parking is out of the facility. There is good shop if you need to buy any necessities near the entrance...

I have booked a 2BHK Villa and when i reached there, There was no one for assistance, no reception and the security was not aware of anything… After waiting for so long i got my room. But when i reached the villa, it was full of pipes and other workshop materials. I went back to the security and complained about the room and they gave me another room.. The AC was not working and water was spilling from the AC so that i had to sleep in the sofa. Even door lock was broken. Only positive was the pool, which was very neat and good Overall worst experience ever.. Will not...

Water is so clear and clean and the beach and sand is so soft great beach to swin in although the units need to be renewed like the tvs are out dated but bathrooms and bedrooms and kitchen ( no appliances not even glasses, cups, plates.. etc.)are very clean and comfortable. For the small units wished the air conditioning was smaller and get bigger and more updated tv screens. There is a small store next to the beach. Noticed the lifeguard in the pool area that was really nice. Like the beach volleyball area...