Hungerstation — Local services in Municipality of Al Shamal

NO CUSTOMER SERVICE, REFUSING TO REFUND ME AFTER CONFIRMATION OF REFUND SAR 742!! Never again!!

Last week, I placed an order (Order no. #243836047) of SAR 742 from Carrefour for weekly groceries. The driver cancelled the order at 3.10PM upon arrival for no reason, calling me at 3.10PM and 3.12PM. I returned his call at 3.27PM, 15 mins from his second call and he didn’t pick up and then switched off his phone. See attached proof. Then I escalated to customer support, and was promised a refund but not given a case number. See attached. I have followed up 3 times now on the refund, since had to replace and pay another SAR 750 that day. Now your customer support is saying no refund, despite me having in writing proof of approval and that it is being processed… why can nobody review or action? Also behaviour of driver, he did not wait 15 mins and cancelled the order the minute he arrived — 3.10PM when he first called me. Then I couldn’t reach since his phone was off??? And then customer service is lying about a refund, confirming after I raised MULTIPLE TIMES (atracked) only to be told it’s not happening??? This is ridiculous- the overall service for such a sizeable order , which I still reordered and proceeded with in goodwill with view that HS would refund after the first attempt with poor performance. No means to contact ANY customer service, no resolution, and lies as to refund and policy… DO NOT USE!

Filing complaint on website is also a waste of time, as form is broken and won’t submit. Mandatory attachments of files doesn’t work…. In any size or format- it doesn’t work. Excellent… can’t even share the screenshots or issue a complaint or escalate with your company. Please fix your business, and site. Do better.

Order...

I’ve lived in several countries and this has been the WORST food app to use.

I had a problem with my “coupon” or voucher. They gave me a voucher and when I used it with my order, I was surprised to see the full amount being paid with no discount. I tried explaining my problem to a Faisal through the customer service via app. 1st, he didn't bother hearing me out, 2nd, he kept trying to get out of the conversation by telling me “is there anything else I can help you with?” well, you did not help me at all Faisal so no there is nothing “else you can help me with, 3rd, I expressed my frustration with the conversation and asked if there is someone I could talk to and he simply said no. Their customer service is literally awful! Please put in mind that Faisal wasn't the first to reply, I was in contact with someone before him and that person closed our conversation in the middle of me explaining my problem.

Ive made so many complaints through their facebook, instagram about their customer service..when they finally replied they said “ Dont worry , we escalate the issue to the specialized department, and they will contact you as soon as possible 💛🙏🏽”

and of course I was TOTALLY and absolutely ignored. Don’t bother guys. If there was a rating below 1 I wouldve gave it to them.

PS. They canceled an order I made prior to the mentioned incident and haven't refunded the money!!!! So the least I can say about them is that they are thieves.

Deleting this app...

Esteemed Hungerstation Team, As a bike rider courier, I'm writing to bring to your attention that current order dispatches often involve excessive distances. This is causing concern, and I implore you to consider this rider predicament. Your rider support personnel are not providing pertinent responses to genuine concerns, instead offering only automated replies. A single order can take an hour to fulfill, a substantial loss of time. A rider, contemplating a twelve-hour shift, might only complete twelve orders. This pace of work is detrimental to the rider, not the operating company. Furthermore, Hungerstation, it's a straightforward matter: if a rider meets the target, the operating company provides remuneration; if the target isn't met, no remuneration is provided. The ultimate burden falls squarely on the rider. I trust you comprehend the rider's predicament. Many assignments require traveling distances of 15 to 25 kilometers, which is unsafe. Please contemplate the risk to a bike ride courier's well-being inherent in such deliveries. I acknowledge that both the operating company and Hungerstation are facing challenges at this moment, but it is the rider who is invariably penalized. Dear Sirs, the operations of the company remain largely unaffected, but the practical realities on the ground directly impinge on the performance of the bike rider couriers. Please treat this matter with utmost...