Need to work on customer service. Many of times seen them gathering and talking among themselves and NOT attending to public. Activesg should look into automation and self help kiosk with video feed to a centralised customer service center, leverage on technology for better user experience.
A good example, gym was closed and the notice was on the far end. We walked past the notice into the lifts.... Activesg staffs saw but all became mute temporarily for some reasons. Upon reaching level 3, was told the gym was closed for flooring work. MSF can work with activesg to look into their quality of staff, this is not the first time having such a bad experience in Delta. Even for facilities booking try asking them questions and you will get pushed around for answers,...
Read moreAs a community center that is filled with so many facilities, hard to imagine that it couldn’t accommodate a basketball court - even if it’s half court! It’s probably the most popular sports for the kids! There is badminton facilities with a basketball hoop inside, but it’s not rentable. Please reconsider as there is still so...
Read moreThis sports centre underwent a huge renovation for a couple of years and the results are great. Yet to fully explore but it was a large and well equipped gym, various swimming pools (including a sheltered one), 4 pickleball courts (sole partially sheltered), indoor badminton/basketballs...
Read more