Jolly Jungle Kids Indoor Playground@OTH — Local services in Singapore

I'm sharing a deeply concerning experience my family had at Jolly Jungle indoor playground in Our Tampines Hub on March 22, 2025, hoping to prevent similar incidents.

My son, a 5.5 years old, was playing in an "auto-spinning tunnel" – a piece of equipment that turned like a hamster wheel. There were NO age or height limit signs posted. While I was sitting just two feet away, taking a brief rest, he cracked his neck inside the tunnel within seconds.

The result was a serious, visibly tilted neck, with a protruding bone-like tissue on the neck, requiring immediate x-rays and a three-day hospital stay. Imagine the fear and helplessness.

What's even more alarming is Jolly Jungle’s response. They insisted that because I, as a parent, should have been "actively supervising," they bear no responsibility. They claimed it's a "house rule" and their machine was functioning correctly. My understanding is that they expect children to defy gravity in their machine, and that parental supervision can somehow stop their machine from spinning without precautions, without taking their eyes off the children for a second.

Let's be clear: Even with close supervision, can any parent physically stop an automated, spinning machine? How do we know if our child's height is appropriate for the tunnel? How many kids are allowed in this machine? Where were the warning signs? Where was the precaution?

Furthermore, the trampoline area was equally chaotic. There were NO warnings against adults entering, leading to adults jumping alongside small children and toddlers, creating a dangerous crushing hazard.

I’m sharing this not to seek sympathy, but to warn you. Jolly Jungle's lack of safety measures and their dismissive attitude towards a child’s injury is unacceptable. We entrust these playgrounds with our children's safety.

Please, be extra vigilant. Question the safety of the equipment. Ask about age and height limits. And demand that playgrounds take responsibility for...

This playground is safe for kids to play, it's also affordable and we bring my nephews here to play on weekdays after school. I follow them around closely especially when it's busy and worried they might get pushed/crushed (which if it happens, it's not the playground's fault also, that's just how kids behave which is why we need to be vigilant)

Not sure why out of hundreds or thousands of kids who have played here, only that 1 family find an issue.. After reading her review, it seems like she is the one at fault and trying to blame the machine. Obviously you can't stop the machine from spinning, but if her kid was supervised closely then she could have stopped her son from doing whatever he was doing in that machine/pull him out of it to prevent injury.

One must note that when you bring your kid out of your house to play, the responsibility for your child' safety is YOU. You can't expect to pay an entrance fee for your child, let him/her play freely and sit 5 metres away to use your phone. Yes the staff are there to ensure the area is safe, but your role as a parent is to ensure your child uses the area safely.

Perhaps you should explain the house rules to your child before entering and watch more closely.

Personally I try not to bring them during peak period (weekends etc) because I'm worried it might get crowded and my nephews can get quite rowdy when they play. For parents who want a more safe and less crowded environment, maybe can come on weekday afternoon or perhaps find another indoor playground to play. I understand this one is more crowded than normal because the price is cheaper and it's located at a convenient location. You've gotta pick...

Smaller than expected Not sure how staff keep track of the 1 hour/2 hour guests Not much to play with for chn 1-2yo

Not sure if it is a reg thing but there were staff moving around to return things to its rightful spot Generally clean Reasonable pricing

When we were there, there was a party going on & one of the attendees brought her kids who looked 11-13yo & they were three of them (prob 2 different fam). They were throwing the big exercise balls around the ball pit & many times it almost hit my child. Next, they were seen tossing the sensorial beads around at the pit, once again creating a hazard for younger children playing there. There should be an age limit for chn playing at the indoor playground, esp when it gets crowded. The staff was seen reminding the group to not toss the beads around multiple times but they should just not be allowed in the play area.

I hope the Management will look into putting an age limit to better manage such people, to ensure a safe & better experience for other...