SEPHORA Marina Bay Sands (2hrs Click & Collect) — Local services in Singapore

Would give zero stars but google doesn’t allow that.

The sales assistant who approached to help me find my Dior foundation shade match was friendly at first glance, but turned out to be colourist. Despite stating my preference for a natural match, she insisted I chose a lighter shade. She picked a few shades for me to try and all of it was way too light. Eventually she chose something that was my match. However she made racist comments and insisted I chose a lighter shade that wasn’t suitable for my skin tone so that I won’t look dark like “Indian”, implying that darker skin tones were undesirable.

After that she offered to help me apply an eyebrow pencil that I was considering. However she was extremely heavy handed and couldn’t even apply the makeup properly. I ended up having to redo the eyebrows to asses the product. By this time I’ve already lost her trust in her makeup skills and ended up not getting the eyebrow pencil despite really liking it.

She followed me around the store which made the experience very uncomfortable. Given the option I wouldn’t have bought the foundation because it was difficult to trust her judgement after the racist remarks, trying to insist on a lighter shade, and her inability to apply an eyebrow pencil. Thankfully there was another sales assistant who helped to confirm that the foundation shade was indeed a match for me.

Anyway pretty shocked that Sephora hires people who has a shallow and racist view of beauty and doesn’t know how to apply makeup for different skin tones and facial shapes. Was expecting a better experience since this is located in a touristy location. Would never come...

At Sephora Marina Bay Sands in Singapore, I encountered an exceptional beauty advisor, Win, who elevated my shopping experience to new heights. With a winning combination of professionalism and warmth, her dedication left a lasting impression.

From the outset, her attentive and patient approach stood out. Amidst the abundance of choices, her calm demeanor helped ease any sense of overwhelm. Win took the time to understand my preferences and concerns, making me feel valued as a customer.

What truly set Win apart was her ability to explain with clarity. Complex beauty terms were effortlessly translated into understandable language, empowering me with knowledge about the products. Her explanations were informative, not just sales tactics.

Most notably, her focus on genuine assistance was commendable. Rather than pushing the priciest items, her aim was to find products tailored to my needs. This approach emphasized her commitment to my skin's well-being over making sales.

As I explored different products, she struck the perfect balance between guidance and independence. Her recommendations showcased a deep understanding of Sephora's extensive range and her expertise in matching products to individual preferences.

In sum, my visit to Sephora Marina Bay Sands was enriched by this outstanding beauty advisor Win. Her caring demeanor, patience, clear communication, and dedication to personalized assistance set them apart. For a shopping experience where your needs are truly prioritized, I highly recommend seeking out this remarkable...

By far the worst sephora outlet store i have visited, staffs there was very rude and treated fellow singaporeans completely different from foreigners. This is my story, what happened was i was actually looking through fenty beauty foundation and wanted to find the perfect shade for myself. However, despite the staff seeing me, I waved and asked for help, by the way, but nobody approached me. What pisses me off the most was, the same staff actually approached the foreigner and followed her asking if she needed help when the visitor already said its fine. What kind of a attitude is this? Am i any lesser than them? Was it my tee shirt and shorts that made them think i cannot afford the products? The people working in this outlet is extremely rude, nobody smiled and greeted me when i walked in but i see them treating other foreigners differently! The staffs there are extremely bitchy and they talked bad about customers in chinese, as im not one so i dont understand what they meant but my friend who is half chinese told me they were bad mouthing about another customer. Seriously.. will not visit again, definitely not recommended at all, people who want to visit sephora try ion one its better, bigger and staff working there are so much more friendlier and more...