Department of Home Affairs Ladysmith District Office — Local services in Emnambithi/Ladysmith Local Municipality

I went on the evening of 7 July 2019 ,to apply for my smartcard ID and renew my passport. I was pleasantly surprised at how organised they were. Everything flowed smoothly and after about 15 minutes all I had to do was pay. That was the hiccup. I could not pay without my number being announced first. I waited another 20 minutes, with other no's being announced and then heard from someone else that the cashier was now closed. She knew I was standing waiting to pay, but did not bother to inform me she was closing. I had to return the following day just to pay. Yesterday (13 June) I went back to collect my ID and passport and although there was less staff and they were not giving numbers, I was out of there...

I booked online for 3 of us, all of the staff, from the front desk, photographs, the lady at desk 3, the cashier were so professional and very helpful and friendly, our passport applications were finished within an hour. Well done Ladysmith Home affairs, I hope that other branches follow your example, especially the Estcourt branch who could learn a lot from your...

This is for Ms Fundi Ngxumalo from migration office 💐🌹 I know you were only doing your job but you have outdid yourself, since day 1... you were patient with me til today as I exited the building holding my daughter's birth certificate. May God keep you longer so you can help others.

Thank you so much to the team, umsebenzi wenu guys is...