BiGSOFASS — Local services in Málaga

It is not recommended to buy here if you do not want to face zero after-sales service when problems with the product arise, you will face simply ignoring your requests and problems, especially from the manager of Esperanza. Today, after more then 2 weeks of ignoring from them, I had been in their shop to do reclamation, but they even didn’t give me reclamation book. Sadly I didn’t know that moment that I can call the police in this case. Next visit will be with lawyers. This place wasting money, time and your nerves.

addition to the review from 12 Nov. thank you for your response, especially in such excellent English. whereas all your employees previously refused to speak English to me. moreover, another week has passed and there is still no solution to the problem either from Esperanza or from your other employees who know about the problem of you refusing to take away a low-quality mattress. And no even apology from you for the Esperanza mistake of the height of the bed I have to take this pain myself now. My visit to the store I was promised that the store director Natalia would contact me, but she apparently decided to ignore the problem too. I have a very small child and I do not have the physical ability to go to your store as to work in order to somehow draw attention to the problem that you resolutely ignore as a company. you block me on social networks and delete my comments. fortunately, google does not allow you to do this. just as government agencies like OMIC or Agencia Tributaria will not allow you to do this, because you cannot endlessly avoid the problem and...

I bought a sofa in Big Sofass Malaga 3 years ago, with the fabric Aqua Clean. I have until this day not received my sofa in perfect condition, nor is the fabric Aqua clean keeping what is promised in their publicity and what was promised in the store. I even had to choose another color, after they FINALLY realized the fabric is apparently a failure production, the company only investigated this after 2 1/2 years!!!!! After waiting another 2 months, my new sofa was delivered, AGAIN with failures, this is now 2 months ago. No apologies no compensation NOTHING!!! In the Store they keep coming with excuses, at the end of they day they sold me the sofa, and the client attention from the company making the sofas, is below anything. I definitely do not recommend!! Update 09.11.2020: It is now 3 weeks ago that I wrote my comment, after I had just left the store talking to the lady who sold me the sofa. She promised me to take care of the matter, but until today, I have not heard anything!!! I continue having 2 very uncomfortable and not very nice sofas that the company had to lend to me, as mine had to be taken back. This is now 5 months ago!!!! Only excuses excuses, and NOTHING. This is below anything I have ever...

I don't usually post reviews but after paying thousands for a couch 3 years ago that I can no longer use...

Basically, buyer beware. Check out how the couch is made.

Look under. If you see pine wood. Pick another one.

The horizontal support on the one I purchased was basically two thin strips of cheap pine, overtightened until it cracked, with multiple elastic bands stretched across and crimped to the already broken wood (this is what you sit on). One day I noticed that the sitting surface looked like it had collapsed, I flipped I the couch over and the elastic bands which are crimped onto this flimsy piece of pine had all broken free of the pine wood. I'm 75kg, my wife is much less than me. With the way it's built, it's for children.

The rest of the couch is good. Leather is good. Reclining motors are good. Metal frame is good.

Just why would they choose such a weak way to create support for the area that sees the most weight? They should have used metal.

Anyway, I hope they've fixed this quality control issue now and future products don't have this...