Pilatus-Bahnen AG — Local services in Kriens

I am extremely disappointed with the lack of organization and respect for customers during my visit to the Swiss Alps. My partner and I waited in line for an hour and a half to board the cable cars, only to witness numerous people subtly cutting the line as we neared the front. They would crowd together, pretending to look around, but then squeeze into any gap they could find. I politely told one group that we had waited an hour and a half to get this far, and that they should do the same. They responded dismissively, asking why it bothered me since they had "jumped in behind us."

It was frustrating to see families with children, pregnant women, and tourists who had traveled great distances to visit the Swiss Alps, all following the rules and patiently waiting. Yet, the locals, as they referred to themselves, felt entitled to skip the line. We spoke to the staff member behind the counter, but she claimed there was nothing she could do about it. As we turned away, another three people jumped ahead of us. It quickly became clear that a significant portion of the time we had spent waiting was wasted due to these arrogant individuals cutting in. Many people around us were upset, but understandably uncomfortable speaking up. This should be the responsibility of security to prevent such behavior.

The situation was even more frustrating when, as we were leaving the mountain, we saw two more people cutting the line. When we confronted them in the cable car, they justified their actions by claiming to be locals, complaining that it was unfair they had to "deal with tourists" to visit their own country. Their sense of entitlement was astounding, as if they have the only tourist attraction in the world.

This experience was incredibly disappointing and left a sour taste in what should have been a memorable visit. It was clear this type of behavior is not uncommon, as I witnessed it happen three times. The organization needs to take responsibility and improve. A staff member should be stationed at the entryway to monitor and prevent line-jumping, ensuring that everyone, regardless of where they're from, is treated fairly. The Swiss Alps deserve...

Download weather Apps and search on Google for weather reports when planning a trip up the mountain. The day we planned on going, it was cloudy in the morning but a slight opening in the afternoon, the remaining 2 days were due to be low cloud and raining. So we decided to chance going in the afternoon. Took the number 1 bus to the cable car station. When you get off the bus go up the steps to the church and out the back follow the path. It was still cloudy when we got half way up, we couldn't see the top so we got out and had our packed lunch. We went on the Toboggan run, great fun! When we looked up again, we could see the top so we got the cable car up. We spent the most incredible few hours drinking in the views. We had hot Gluiwein from the cafe. We fed the birds with some nuts we had, they eat from your hand. The cog train wasn't working, it was just the cable car. Incredible views when it's...

A must do experience when in Lucerne! Yes, it is expensive (as everything is in Switzerland), but if you have a visitor pass from your hotel, there a small discount. To get there take bus 1 to Pilatus Zentrum, and then follow red arrows up the hill to the cable car station. There are two cable cars: the first one will take you half way, those are small cabins for up to 4 people. This is a long ride, and it runs smoothly, you can't even hear the birds in the woods. Then, you switch to a bigger car that carries you to the top of the mountain: these run every 15 minutes and take about 10 minutes to get to the top. The view is stunning! Try going on a clear day, when you can see half Switzerland from there. We went on Sunday at 8:30 and it was not crowded. It looked much more full on the way back, so go early. The entire trip up and down and some sightseeing at the top took...