MediaMarkt Meyrin — Local services in Meyrin

I purchased a Beko washing machine via the MediaMarkt website which was fulfilled by the Meyrin store. The original machine was faulty. We were eventually provided a replacement which turned out to be faulty as well and caused a leak in our apartment. Now exhausted with the situation nine months later and having lost trust in the model of machine, we asked for a refund from MediaMarkt. Having waited over a month for a reply I have since been told that it is my problem to resolve with the manufacturer. Communication with MediaMarkt has been painfully slow and ultimately unhelpful. Although the issue stems from the washing machine manufacturer Beko, having purchased the machine via MediaMarkt I was expecting to be afforded some level of consumer protection. I will not be purchasing from MediaMarkt again anytime soon.

Update 20 Nov 2024: I emailed MediaMarkt following the reply on this review. I received an initial email saying they need time to look into it but over a month later I haven’t heard...

They are not reliable, not punctual and not nice with clients. Stay away!

I had my screen repaired, but they didn't tell me and I had to go and ask myself, just to find the monitor was ready. They said they sent a text but I haven't receive anything.

I am still waiting (20 days) for my tv: they said it would be ready in less than a week. Moreover, I called to know what the status of my order was and the cashier re-addressed the call twice to a number with no...

I had a very bad experience in this store. I paid 80 CHF for a quote to repair my broken video projector, and three weeks after they called me and told me they were unable to detect the problem, and when I asked them a full reimbursement, they refused and they gave me back only 40CHF I paid 80CHF for a quote which I never had and they never delivered. I don’t recommend their service in this regard. think thousand times before going...