The Town Supermarket — Local services in Kilimani

Disgusting service! The QR code payment system works poorly, but the staff is even worse! An hour ago, I wanted to buy coffee and it was paid for by tigo pesa. I show the SMS and the receipt to the cashier - she says she needs to wait for the SMS. She called some man and they waited together, overloading their phone, which had only been turned on for 5 minutes.

As a result, I spent there more than 30 minutes and they never received an SMS, it turns out that I just gave the store 20€. They didn't give me the coffee. But the most unpleasant thing is that all these people, the two cashiers and the manager, did not even think to at least apologize!

All their arguments were as if I wanted to deceive them!! I have been a customer of this store for longer than all of them work there, and that's not even the point, but the usual respect and an attempt to solve the situation normally and politely, and not stupidly proving to me that I'm trying to deceive them!!!

I called tigo support, they also confirmed to me that the transaction was successful.

I do not recommend this store if you do not want to feel like a cobbler for your own 20€ 🤬🤬🤬

UPD

Since I couldn't answer you, I'll add it here. I rated you one star not for a service error, but for the way your staff reacted to the situation. Your customers should not feel like thieves when you and the bank have something broken. But that's exactly how your staff behaves.

They saw so clearly that I was feeling unwell, I had to sit down waiting and none of them apologized, but only explained to me that I had to pay again and then they would refund one of the payments in cash. Of course, I didn't pay twice. It's enough that I've already given you 20euros. Bad service, unqualified staff.

New update

It’s been 9 months, so here’s an update. I went back to this store, and once again Tigo Pesa payment doesn’t work. Why on earth does your store always have this problem? Even the tiniest shops and the big ones — like the ZAN FRESH supermarket — accept Tigo Pesa everywhere. It’s a convenient local payment method.

Your prices are already quite high, and today I was planning to make a bigger purchase than usual, but I can’t — because my money is on Tigo Pesa, and I have very little cash. I don’t like using cash. On the island, this payment method works perfectly well almost everywhere — except in your wonderful store.

Why can’t you give customers the option to pay in a truly convenient local way? Do you really enjoy paying huge fees to the bank when foreigners use their cards at your store? No — Tigo Pesa is a very convenient payment method, but you ignore it and deliberately sabotage its use.

And by the way — there should be a clear notice on the entrance door saying you do not accept this payment method at the moment, because every time your cashiers lie that this problem “just came up.” No, it didn’t “just” happen — it’s been going...

Prices its over and not respected the customer specifically the arab nationals. The cashier lady she try to help us but the boss lady she come and no need to return the product with price different from shelf compared the bill. And we offered to returned the money she refused and we offered to buying other think in same amount . She refused totally . She took to us in Methodology and thoughtlessness one i told her i will put it in social media . The product In shelf price 5900TZC and in bill 14000TZS ,we bought 2 from this monster munch which 28000 for crispy potato value 10$ our bill ( 113000) almost all other chips we bought the price 5000 or 5900 and all stickers price in shelfs in this section it’s between 5000 and 5900 . The boss lady she objected that this money was from yesterday and was sent to the office and she could not return it to us (an excuse worse than the sin) Otherwise there is no any notice in the wall . in any supermarket around the world we have 14 days to return with your bill. Worst experience .

Please u have to close this shop . Its like THE OWNER has his own rules that don't take into the buying and selling processes in the world. I think he doesn't care as long as the money is...

Update on my review - I removed 2 stars as this place has really gotten worse since Ramadan. They completely changed the layout and removed a lot of products, including the fresh fruit and vegetables. Now it’s just overpriced imported products. The only reason to come is the gluten-free options or premium quality items that will cost you double what you’ll pay back home. Disappointed.

Shopping became a lot easier since The Town Supermarket opened. It’s not cheap, but you’ll find items not found anywhere else. For basic items you can find them cheaper elsewhere, but it’s convenient having everything in one place. I dropped one star because service can be slow, the last two times I visited there was only one check out open and a line of several people, there’s always plenty of staff but nobody seems to take the initiative to open another check out. Still, it’s good to have this option. We take all our Airbnb guests here after pick from...